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Zimb0
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Consistently slow upload speeds BN1 Brighton - M50 package

on ‎07-01-2021 13:20

Hi,

I've been getting consistently very low upload speeds (0.5Mbps or lower) for 48 hours or more, tested repeatedly using a wired connection. Router reboots have not resolved, and when I run the service status check for broadband it slightly cryptically says "We've spotted a way to improve your WiFi" with instructions to call.

I've tried calling, where without any reference to the fact that I'd been told to call by the service status test, I was just offered to upgrade my service and then given the "Gadget Rescue" number, who I was on hold to until I saw that Gadget Rescue is actually a paid-for Virgin service, and not for resolving customer faults.

So now I feel like turning to theVirgin Media Community might be my only route to getting any help here...

Thanks!

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Zimb0
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Message 2 of 8
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Re: Consistently slow upload speeds BN1 Brighton - M50 package

on ‎07-01-2021 13:28

As an additional note, when I first called yesterday an automated message apologised for ongoing issues in the Brighton area that were taking engineers a while to fix, giving me the option to get text message updates, which I opted in for. But now that message is gone and I so far haven't received any text message updates.

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MikeRobbo
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Message 3 of 8
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Re: Consistently slow upload speeds BN1 Brighton - M50 package

on ‎07-01-2021 13:32

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Re: Consistently slow upload speeds BN1 Brighton - M50 package

on ‎07-01-2021 13:32

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Message 5 of 8
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Re: Consistently slow upload speeds BN1 Brighton - M50 package

‎07-01-2021 13:41 - edited ‎07-01-2021 13:49

Hi,

Thanks for your reply.

This is the broadband quality monitor output, as I already had one running from viewing these forums before

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b17f23bd5bf32fe190b83892dd1bf65c3a...

Downstream:

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 202750000 0 40 256 qam 9
2 210750000 -0.4 40 256 qam 10
3 218750000 -0.5 40 256 qam 11
4 226750000 -0.9 40 256 qam 12
5 234750000 -1 40 256 qam 13
6 242750000 -1.2 40 256 qam 14
7 250750000 -1.5 40 256 qam 15
8 258750000 -1.5 40 256 qam 16
9 266750000 -1.5 40 256 qam 17
10 274750000 -1.7 40 256 qam 18
11 282750000 -1.7 40 256 qam 19
12 290750000 -1.5 40 256 qam 20
13 298750000 -1.7 38 256 qam 21
14 306750000 -1.5 39 256 qam 22
15 314750000 -1.7 38 256 qam 23
16 322750000 -1.5 40 256 qam 24
17 330750000 -1.5 38 256 qam 25
18 370750000 -1.7 38 256 qam 26
19 378750000 -1.7 37 256 qam 27
20 386750000 -1.5 37 256 qam 28
21 394750000 -1.5 38 256 qam 29
22 402750000 -1 38 256 qam 30
23 410750000 -1.2 38 256 qam 31
24 418750000 -1.2 38 256 qam 32
 
 
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 10 0
2 Locked 40.9 22 0
3 Locked 40.9 9 0
4 Locked 40.3 30 0
5 Locked 40.3 18 0
6 Locked 40.3 14 0
7 Locked 40.3 17 0
8 Locked 40.3 20 0
9 Locked 40.3 34 0
10 Locked 40.3 22 0
11 Locked 40.3 28 0
12 Locked 40.3 26 0
13 Locked 38.9 14 0
14 Locked 40.3 30 0
15 Locked 38.9 41 0
16 Locked 40.3 20 0
17 Locked 38.9 41 0
18 Locked 38.6 19 0
19 Locked 37.6 30 0
20 Locked 37.6 44 0
21 Locked 38.6 26 0
22 Locked 38.6 24 0
23 Locked 38.6 66 0
24 Locked 38.9 34 0

 

Upstream:

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53699995 48.8 5120 64 qam 1
2 39400054 47.8 5120 64 qam 3
3 46200005 47.8 5120 64 qam 2
4 32600000 47 5120 64 qam 4
 
 
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

 

Configuration:

General Configuration
Network access
Allowed
Maximum Number of CPEs
3
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt022+voc-b.cm
 
 
Primary Downstream Service Flow
SFID 534942
Max Traffic Rate 57500000
Max Traffic Burst 10000
Min Traffic Rate 0
 
 
Primary Upstream Service Flow
SFID 534941
Max Traffic Rate 5250045
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort

 

Network Log:

Network Log
Time Priority Description
05/01/2021 20:12:8 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 17:35:40 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 10:58:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 09:41:42 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 09:41:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 09:41:37Warning!
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Re: Consistently slow upload speeds BN1 Brighton - M50 package

on ‎07-01-2021 13:51

Hi,

Thanks for your reply.

This is the broadband quality monitor output, as I already had one running from viewing these forums before

My BQM 

Downstream:

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 202750000 0 40 256 qam 9
2 210750000 -0.4 40 256 qam 10
3 218750000 -0.5 40 256 qam 11
4 226750000 -0.9 40 256 qam 12
5 234750000 -1 40 256 qam 13
6 242750000 -1.2 40 256 qam 14
7 250750000 -1.5 40 256 qam 15
8 258750000 -1.5 40 256 qam 16
9 266750000 -1.5 40 256 qam 17
10 274750000 -1.7 40 256 qam 18
11 282750000 -1.7 40 256 qam 19
12 290750000 -1.5 40 256 qam 20
13 298750000 -1.7 38 256 qam 21
14 306750000 -1.5 39 256 qam 22
15 314750000 -1.7 38 256 qam 23
16 322750000 -1.5 40 256 qam 24
17 330750000 -1.5 38 256 qam 25
18 370750000 -1.7 38 256 qam 26
19 378750000 -1.7 37 256 qam 27
20 386750000 -1.5 37 256 qam 28
21 394750000 -1.5 38 256 qam 29
22 402750000 -1 38 256 qam 30
23 410750000 -1.2 38 256 qam 31
24 418750000 -1.2 38 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 10 0
2 Locked 40.9 22 0
3 Locked 40.9 9 0
4 Locked 40.3 30 0
5 Locked 40.3 18 0
6 Locked 40.3 14 0
7 Locked 40.3 17 0
8 Locked 40.3 20 0
9 Locked 40.3 34 0
10 Locked 40.3 22 0
11 Locked 40.3 28 0
12 Locked 40.3 26 0
13 Locked 38.9 14 0
14 Locked 40.3 30 0
15 Locked 38.9 41 0
16 Locked 40.3 20 0
17 Locked 38.9 41 0
18 Locked 38.6 19 0
19 Locked 37.6 30 0
20 Locked 37.6 44 0
21 Locked 38.6 26 0
22 Locked 38.6 24 0
23 Locked 38.6 66 0
24 Locked 38.9 34 0


Upstream:

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53699995 48.8 5120 64 qam 1
2 39400054 47.8 5120 64 qam 3
3 46200005 47.8 5120 64 qam 2
4 32600000 47 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Configuration:

General Configuration
Network access
Allowed
Maximum Number of CPEs
3
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt022+voc-b.cm


Primary Downstream Service Flow
SFID 534942
Max Traffic Rate 57500000
Max Traffic Burst 10000
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 534941
Max Traffic Rate 5250045
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort


Network Log:

Network Log
Time Priority Description
05/01/2021 20:12:8 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 17:35:40 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 10:58:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 09:41:42 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 09:41:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 09:41:37Warning!

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Re: Consistently slow upload speeds BN1 Brighton - M50 package

on ‎07-01-2021 13:55

Hi,

Many thanks for your reply.

This is the broadband quality monitor output, as I already had one running from viewing these forums before

My BQM

Downstream:

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 202750000 0 40 256 qam 9
2 210750000 -0.4 40 256 qam 10
3 218750000 -0.5 40 256 qam 11
4 226750000 -0.9 40 256 qam 12
5 234750000 -1 40 256 qam 13
6 242750000 -1.2 40 256 qam 14
7 250750000 -1.5 40 256 qam 15
8 258750000 -1.5 40 256 qam 16
9 266750000 -1.5 40 256 qam 17
10 274750000 -1.7 40 256 qam 18
11 282750000 -1.7 40 256 qam 19
12 290750000 -1.5 40 256 qam 20
13 298750000 -1.7 38 256 qam 21
14 306750000 -1.5 39 256 qam 22
15 314750000 -1.7 38 256 qam 23
16 322750000 -1.5 40 256 qam 24
17 330750000 -1.5 38 256 qam 25
18 370750000 -1.7 38 256 qam 26
19 378750000 -1.7 37 256 qam 27
20 386750000 -1.5 37 256 qam 28
21 394750000 -1.5 38 256 qam 29
22 402750000 -1 38 256 qam 30
23 410750000 -1.2 38 256 qam 31
24 418750000 -1.2 38 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 10 0
2 Locked 40.9 22 0
3 Locked 40.9 9 0
4 Locked 40.3 30 0
5 Locked 40.3 18 0
6 Locked 40.3 14 0
7 Locked 40.3 17 0
8 Locked 40.3 20 0
9 Locked 40.3 34 0
10 Locked 40.3 22 0
11 Locked 40.3 28 0
12 Locked 40.3 26 0
13 Locked 38.9 14 0
14 Locked 40.3 30 0
15 Locked 38.9 41 0
16 Locked 40.3 20 0
17 Locked 38.9 41 0
18 Locked 38.6 19 0
19 Locked 37.6 30 0
20 Locked 37.6 44 0
21 Locked 38.6 26 0
22 Locked 38.6 24 0
23 Locked 38.6 66 0
24 Locked 38.9 34 0


Upstream:

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53699995 48.8 5120 64 qam 1
2 39400054 47.8 5120 64 qam 3
3 46200005 47.8 5120 64 qam 2
4 32600000 47 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Configuration:

General Configuration
Network access
Allowed
Maximum Number of CPEs
3
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt022+voc-b.cm


Primary Downstream Service Flow
SFID 534942
Max Traffic Rate 57500000
Max Traffic Burst 10000
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 534941
Max Traffic Rate 5250045
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort


Network Log:

Network Log
Time Priority Description
05/01/2021 20:12:8 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 17:35:40 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 10:58:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 09:41:42 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 09:41:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 09:41:37Warning!

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Message 8 of 8
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Re: Consistently slow upload speeds BN1 Brighton - M50 package

on ‎08-01-2021 11:37

Briefly this morning the upload speed was testing as 5Mbps again, but now is back to below 1Mbps

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