Virgin Media Community

[Raddy67]

I have just upgraded from 200 to 350  broadband speed as hoped for an improvement on failing promised speeds, but alas, the promised minimum 181 download speed is consistently failing!

Yesterday I was getting speeds low as 60 up to 160....

I have the Hub 3 box...virgin just asked me to ask on here as opposed to actually helping me??

[JitteryPinger · Accepted solution]

Sounds like another case of congestion that an operator is brushing under the carpet.

So to get this right, you already had a hard to achieving 200mbps and then upgraded expecting better?

Share you stats from hub to see if we can identify any other issues by doing the following, otherwise don't be hopeful of a fix anytime soon.

Hub Stats:
Open http://192.168.0.1/ or http://192.168.100.1/ (if you have your Hub in Modem mode) in your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on: Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs in replies here.

If this is your first time you may have to do first setup of hub password.

[Raddy67]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	0.9	40	256 qam	2
2	411000000	1	38	256 qam	1
3	427000000	0.9	40	256 qam	3
4	435000000	0.5	38	256 qam	4
5	443000000	0.5	38	256 qam	5
6	451000000	0.7	38	256 qam	6
7	459000000	0.7	38	256 qam	7
8	467000000	0.9	38	256 qam	8
9	475000000	0.7	38	256 qam	9
10	483000000	1	38	256 qam	10
11	491000000	0.7	38	256 qam	11
12	499000000	0.7	40	256 qam	12
13	507000000	0.5	38	256 qam	13
14	515000000	0.4	38	256 qam	14
15	523000000	0.7	40	256 qam	15
16	531000000	0.2	38	256 qam	16
17	539000000	0.5	38	256 qam	17
18	547000000	0.7	38	256 qam	18
19	555000000	0.9	40	256 qam	19
20	563000000	0.5	38	256 qam	20
21	571000000	-0.2	38	256 qam	21
22	579000000	0	38	256 qam	22
23	587000000	0	40	256 qam	23
24	595000000	0	38	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	41854	0
2	Locked	38.6	60096	0
3	Locked	40.3	31042	0
4	Locked	38.9	29763	0
5	Locked	38.9	30372	0
6	Locked	38.9	25689	0
7	Locked	38.9	29745	0
8	Locked	38.9	27948	0
9	Locked	38.9	28473	0
10	Locked	38.9	31618	0
11	Locked	38.9	35171	0
12	Locked	40.3	27933	0
13	Locked	38.6	36073	0
14	Locked	38.9	35078	0
15	Locked	40.3	25396	0
16	Locked	38.9	22594	0
17	Locked	38.9	15153	0
18	Locked	38.9	11297	0
19	Locked	40.3	9636	0
20	Locked	38.6	8310	0
21	Locked	38.9	6981	0
22	Locked	38.9	6103	0
23	Locked	40.3	3287	0
24	Locked	38.9	2230	0

[Raddy67]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	47	5120	64 qam	4
2	46200000	47	5120	64 qam	3
3	53700000	47	5120	64 qam	2
4	60300000	48.5	5120	64 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	7	0
2	ATDMA	0	0	5	0
3	ATDMA	0	0	18	0
4	ATDMA	0	0	21	0

[JitteryPinger]

Yep connection stats look fine, congestion related no doubt.

Options:

1. Reduce package to speeds close to attainable and put up with it until people start going back to school and work.

2. Exercise your right to leave under the minimum speed promise and move to another provider that doesn't suffer capacity on such a frequent basis.