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Raddy67
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Consistently slow speeds...

I have just upgraded from 200 to 350  broadband speed as hoped for an improvement on failing promised speeds, but alas, the promised minimum 181 download speed is consistently failing!

Yesterday I was getting speeds low as 60 up to 160....

I have the Hub 3 box...virgin just asked me to ask on here as opposed to actually helping me??

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JitteryPinger
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Re: Consistently slow speeds...

Sounds like another case of congestion that an operator is brushing under the carpet.

So to get this right, you already had a hard to achieving 200mbps and then upgraded expecting better?

Share you stats from hub to see if we can identify any other issues by doing the following, otherwise don't be hopeful of a fix anytime soon.

 

Hub Stats:
Open http://192.168.0.1/ or http://192.168.100.1/ (if you have your Hub in Modem mode) in your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on: Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs in replies here.

If this is your first time you may have to do first setup of hub password.

 

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Raddy67
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Re: Consistently slow speeds...

 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14190000000.940256 qam2
2411000000138256 qam1
34270000000.940256 qam3
44350000000.538256 qam4
54430000000.538256 qam5
64510000000.738256 qam6
74590000000.738256 qam7
84670000000.938256 qam8
94750000000.738256 qam9
10483000000138256 qam10
114910000000.738256 qam11
124990000000.740256 qam12
135070000000.538256 qam13
145150000000.438256 qam14
155230000000.740256 qam15
165310000000.238256 qam16
175390000000.538256 qam17
185470000000.738256 qam18
195550000000.940256 qam19
205630000000.538256 qam20
21571000000-0.238256 qam21
22579000000038256 qam22
23587000000040256 qam23
24595000000038256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.3418540
2Locked38.6600960
3Locked40.3310420
4Locked38.9297630
5Locked38.9303720
6Locked38.9256890
7Locked38.9297450
8Locked38.9279480
9Locked38.9284730
10Locked38.9316180
11Locked38.9351710
12Locked40.3279330
13Locked38.6360730
14Locked38.9350780
15Locked40.3253960
16Locked38.9225940
17Locked38.9151530
18Locked38.9112970
19Locked40.396360
20Locked38.683100
21Locked38.969810
22Locked38.961030
23Locked40.332870
24Locked38.922300
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Raddy67
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Re: Consistently slow speeds...

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000047512064 qam4
24620000047512064 qam3
35370000047512064 qam2
46030000048.5512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0070
2ATDMA0050
3ATDMA00180
4ATDMA00210
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JitteryPinger
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Re: Consistently slow speeds...

Yep connection stats look fine, congestion related no doubt.

Options:

1. Reduce package to speeds close to attainable and put up with it until people start going back to school and work.

2. Exercise your right to leave under the minimum speed promise and move to another provider that doesn't suffer capacity on such a frequent basis.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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