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lg123
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Connection problems- need engineer

Hi,

we need an enginner appointment. Have been having wifi problems for months now- no fault in area apparantely, but we’ve rebooted the hub several times to no avail. How would I book an engineer to come have a look?

 

thanks

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jbrennand
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Re: Connection problems- need engineer

May not need an engineer.

What wifi problems are you having. Is it just speeds (this is the "Speed" forum) or disconnections or both? What happens on an ethernet cable connected device when wifi ones drop out? What are the Hub lights showing/doing at that time?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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lg123
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Re: Connection problems- need engineer

Yes, it’s speed. The devices on ethernet are usually fine, and the hub only shows white/amber lights.

Thanks!

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conman33158
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Re: Connection problems- need engineer

Have you tried a factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 10-15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.

If this doesn't cure the problem you would probably be better of investing in a decent third party router, that way you can put the Virgin Hub into modem mode and let the router deal with all the traffic. This would give you better wi-fi coverage and if you go for the likes of a wi-fi 6 capable router you would get better speeds. There are loads of options from Asus, TP Link etc and seeing as the VM Hubs are well known for their lack of wi-fi capabilities you would be better of using your own equipment, especially if you are suffering from poor wi-fi coverage and speed. I know it's a case of having to spend money that you shouldn't have to, but it really is worth it and gives you a better all round internet experience

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
lg123
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Re: Connection problems- need engineer

Thanks! Will give that a try

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