Connection keeps dropping out.

[Roadie3rd]

After calling them and saying the connection keeps dropping and explaining 5-6 times in the same call it's not the WiFi it's the connection that's dropping out, they have now said it's something to do with the settings at their end that were not set properly to the connection I am supposed to have.

I have had it in modem mode and running a separate gaming router to allow myself to monitor things easier and was still the same issue. Virgin have now asked me to return it to normal router mode and have asked me to do a 24 hour test so they can log the issues and so far an hour in still no internet even though it says on the app I'm connected and have internet, so I have no way of actually doing any work, that was 3 hours ago and still no connection.

I'm starting to loose patience as this has been going now for more than 3 months but since supposedly 'upgrading' the exchange nearby it's gotten worse in the last week.

I don't know what to do now. It's so frustrating.

[lotharmat]

Put your own router in AP mode
Set the Hub to be in router mode

Let VM do their stuff!

In the meantime:

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[Travis_M]

Hi @Roadie3rd

Thanks for posting on our community forum!

How are you getting on today with your connection? Have you managed to follow the above steps suggested from @lotharmat ? 

Regards