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jk001d7182
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Connection issues in PR4 area

Today I am getting a lot of issues Skype calls etc dropping out, is there an issue in the PR4 area today. There is nothing reported on the service status page. Getting lots of dropped packets etc..

https://www.thinkbroadband.com/broadband/monitoring/quality/share/aa0e4b4ab04eeccaeadea713c04aebf73c... 

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jk001d7182
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Re: Connection issues in PR4 area

Capture.PNG

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MikeRobbo
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Alessandro Volta
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Re: Connection issues in PR4 area

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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jk001d7182
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Re: Connection issues in PR4 area

The issue seems to have improved, since about 16:00, I did try to raise the issue through a chat 

Info at 14:12, Dec 1:
You’re now in a queue to speak to someone who can help. Our team is available every day 8am – 10pm. We aim to respond within 4 hours, but this will take longer if you’ve contacted us outside of our opening hours.

We will respond to you. 
Still waiting
 
2 weeks ago I had the same issues every day, an engineer came out 25/11/20 and said there were no issues with the modem or line. Everything has been OK since the visit until today. Having to work from home this is having a detrimental effect on my ability to work
 
Hub 3.0 device information (modem only mode)The information below shows current status of this Hub 3.0.

Standard specification compliant: DOCSIS 3.0
Hardware version: 10
Software version: 9.1.1912.302
 

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13870000005.440256 qam32
22030000002.540256 qam9
32110000002.540256 qam10
42190000002.740256 qam11
52270000002.740256 qam12
62350000002.740256 qam13
72430000002.540256 qam14
82510000002.740256 qam15
92590000002.540256 qam16
102670000002.540256 qam17
112750000002.240256 qam18
122830000002.240256 qam19
132910000002.240256 qam20
14299000000340256 qam21
153070000003.240256 qam22
163150000003.740256 qam23
17323000000440256 qam24
183310000004.140256 qam25
193390000004.540256 qam26
203470000004.540256 qam27
213550000004.540256 qam28
223630000004.840256 qam29
23371000000540256 qam30
243790000005.340256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.900
2Locked40.940
3Locked40.940
4Locked40.970
5Locked40.930
6Locked40.960
7Locked40.960
8Locked40.370
9Locked40.350
10Locked40.360
11Locked40.350
12Locked40.950
13Locked40.360
14Locked40.3150
15Locked40.980
16Locked40.960
17Locked40.950
18Locked40.350
19Locked40.960
20Locked40.960
21Locked40.9170
22Locked40.9210
23Locked40.350
24Locked40.350

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13939999348.8512064 qam12
23259999848.8512064 qam13
34619999648.8512064 qam11
45369998648.8512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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jk001d7182
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Re: Connection issues in PR4 area

More issues today, Skype/Teams calls dropping etc.....

 

3cbdeb0b25c56f3c41a90e21cbefb91b98e2c7ed

 

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