As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas)
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
It's wired connections via the deco mesh wifi router which is hard wired to the superhub.
I had to add the mesh as the virgin wifi just couldn't handle the amount of devices with smart tvs, voice assistant's etc..
I'll look into the BQM, I do have a Sam knows testing box (was an early adopter to that one), but I've just discovered that's not reporting despite being connected.. So I have that to troubleshoot as well.
I looked through the status pages etc and found nothing, I did run the self test via the Web and that did indicate there may be an issue but all it said was wait 24 hours and get in touch if it's no better.. thats not great when you're trying to work from home lol
I'll give that number a try and see if that gives anymore clues.
Thanks for posting and welcome to the community. I am sorry to hear of the broadband issues.
I've done some system checks here and all your downstream are out of spec. You have only 1 upstream channel showing and this too is out of spec. I'll send you a PM now as this requires a technician visit to the property.
Thanks for joining us on PM. Just to update the thread, the engineer visit was booked in. This can be tracked, viewed and cancelled if needed, in your online account - virg.in/myVM
There will be no charge for this visit unless: • The technician diagnoses the faults as not being caused by our network/equipment • The technician discovers that the fault or problem relates to your equipment • The technician discovers that the fault or problem relates to any system that we are not responsible for The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment