Connection dropping out & lagging audio calls whilst WFH
19-01-202116:16 - edited 19-01-202116:42
Not sure if this is just a classic case of area congestion, but recently I've been experiencing what appears to be a loss of service for 30-60 seconds. The hub3 itself doesn't appear to drop connection (the status lights remain the same) but my PC, which is wired directly into the hub via a cat5e cable, will lose connection to everything for that short period of time. This is happening quite frequently, almost once or twice per hour these last few days. I started running a BQM yesterday, which can be found below. The monitor appeared to work straight away and throughout the night, until this morning (the red wall), and wouldn't start working again until the "firewall protection" setting on the hub3 was disabled.
Re: Connection dropping out & lagging audio calls whilst WFH
4 weeks ago
Getting absolutely nowhere with the Virgin Media faults team.
I spoke to an engineer over the phone on Friday, who said that in the 2 hours since my hub was restarted, 6000 errors had accumulated on my line, she proceeded to book an engineer for Saturday to fix. The engineer arrived on Saturday morning, did nothing except look at the cabling, and told me that new "drop cabling" needs to be installed to the cabinet. She told me she would book this in, I would receive confirmation of the booking via text message and then she left.
Today I called Virgin for an update; Who told me that the engineer who visited on Saturday has put in their notes, that all cabling was tested and no issues found, so nothing has been booked in. Now all they can do is send me a brand new hub. How should I proceed if the new hub doesn't fix my issues?