My connection started dropping out over the last 48 hours. When it is up I'm getting download speeds of about 30mbps on my 100mbps line. No issue with the up speed at all which is pretty much consistenly around 9mpbs.
Here's my router stats:
Time Priority Description
Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Sorry to hear about your broadband issues petenice and I've had a look at your details using the information on here and can see you've spoken to an agent recently who has made the necessary arrangements with a new Hub. Please let us know how it goes as if it continues, we may need an engineer to take a look as it may or may not be the cabling, but only an engineer can confirm this.
The problem is Lisa I've been given 3 different reasons each time I've called. Yesterday was told there was a known performance issue in the area which was being resolved within 48 hours. Then I got told this morning I needed an engineer to check the external cabling now I've been told it's the router.
We have our system tools here and can perform diagnostics but an engineer will be able to get a better picture on site. I can see that an engineer visit was raised but cancelled and when I checked your network details, It is displaying results that I don't see often. It could be the Hub for example reporting things back to us which may be why the agent decided to send a new Hub. I've checked somewhere else using the limited stats we have and I can't find an issue but that's just going off the limited details we are getting.
I can arrange for an engineer for you for the soonest available date, do let me know.