Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
663 Views
Message 1 of 6
Flag for a moderator

Connection Issue - Slow Netflix &

Weird Problems with Virgin Media Hub,

A month are so ago my hub was changed as it suddenly picked up a fault.

Now Randomly my speed from 500 Jumps to 10 or 20, 30 MB.

I have to Reboot the hub to get a stable connection, call logged multiple times with Virgin media nothing done.

Today, having a weird problem with Netflix, when on virgin Connection Netflix takes ages to open up, 

everything is blank no photos no names, when I click on a box it takes ages for the video to start, cant download its just stays frozen, Checked on multiple devices same issue on Wifi & ethernet. Tried on 4G & 5G Netflix works straight away 

0 Kudos
Reply
Highlighted
  • 15.75K
  • 1.65K
  • 2.69K
Very Insightful Person
Very Insightful Person
607 Views
Message 2 of 6
Flag for a moderator

Re: Connection Issue - Slow Netflix &

Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc with no “unterminated loose ends, and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box.

If that’s all good.... Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon at top right (SH2’s) or text at bottom-middle of first page up (Hub3) and then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.

Also, set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
552 Views
Message 3 of 6
Flag for a moderator

Re: Connection Issue - Slow Netflix &

DownStream
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 322750000 4 35 256 qam 24
2 138750000 6.8 38 256 qam 1
3 146750000 6.5 38 256 qam 2
4 154750000 6.5 38 256 qam 3
5 162750000 6.3 37 256 qam 4
6 170750000 6.5 38 256 qam 5
7 178750000 6.4 38 256 qam 6
8 186750000 6 37 256 qam 7
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 4.5 5120 64 qam 6
2 46200000 4.575 5120 64 qam 5
3 32600000 4.4 5120 64 qam 7
4 25800000 4.35 5120 64 qam 8

Router status - Network Log 


02/12/2019 16:48:7 Error DHCP RENEW sent - No response for IPv4;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
03/12/2019 04:05:25 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-:65;CM-QOS=1.1;CM-VER=3.0;
03/12/2019 08:32:12 Error DHCP RENEW sent - No response for IPv4;CM-MAC=;CMTS-;CM-QOS=1.1;CM-VER=3.0;
03/12/2019 13:46:56 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=;CMTS-;CM-QOS=1.1;CM-VER=3.0;
05/12/2019 05:05:4 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-;CM-QOS=1.1;CM-VER=3.0;
07/12/2019 16:39:15 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=:db;CMTS-;CM-QOS=1.1;CM-VER=3.0;


I have Reinstalled Windows on My Laptop & Reset the Android TV to Factory Default.
Still whenever i m playing any Video on Netflix it starts from 1 and go to full 99 and video than play and at start bad quality and then switch to HDR
not issue with Android Box as its Nvidia shield TV.

Even when i Play videos on youtube on mobile they play in 480p or 360 While im sitting right next to Router at 5Ghz, its weird as i have 500MB connection nothing is bottlenecking it 

0 Kudos
Reply
Highlighted
  • 6.59K
  • 413
  • 419
Forum Team
Forum Team
519 Views
Message 4 of 6
Flag for a moderator

Re: Connection Issue - Slow Netflix &

Hi Shahzada, 

Thanks for your post and welcome to our community. 

Really sorry about the issues you've been having, this is disappointing. 

Can you confirm when the last time you rebooted is and if Netflix is working now? 

Emma_C - Forum Team
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
457 Views
Message 5 of 6
Flag for a moderator

Re: Connection Issue - Slow Netflix &

Still facing the issue with laggy stream.

Already reset the android tv box & virgin box with no luck.

Reinstalled windows.

As facing same issue on mobile devices seems like issue is with virgin

0 Kudos
Reply
Highlighted
  • 15.75K
  • 1.65K
  • 2.69K
Very Insightful Person
Very Insightful Person
452 Views
Message 6 of 6
Flag for a moderator

Re: Connection Issue - Slow Netflix &

Can you confirm that you are seeing the same issues on ethernet connection (you say you are in the first post) as it looks like its a "classic" Hub3 wifi problem.
If you plug a PC/laptop directly into the Hub with a (new) Cat6 cable and have the Hub in modem mode - how does it perform?
If its stlll problematic then it is most likley a Hub or VM connection issue - if its good/stable then we just need to look at the wifi.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply