Hi, I am using the SH3 in modem mode and our three laptops are all connected by cable.
For the past few weeks we have had disconnects several times a day which usually last a few minutes. I have tried resetting the SH and checked the connectors and cabling. The VM test tells me all is fine and status shows there are no known issues in my area.
Any advice or guidance would be greatly appreciated.
Item Status Comments Acquired Downstream Channel (Hz) 483000000 Locked Ranged Upstream Channel (Hz) 53700000 Locked Provisioning State Online
There are a lot of RS errors that might be "historical" so to reset them to 0 and see if they reoccur do a pinhole reset on the Hub.
Note that a pinhole reset on a Hub3 can be a bit problematic - so do it EXACTLY this way (not as the VM website says!).
Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible or you will be stuffed ! If its not – DON’T DO IT !
With the Hub "on" disconnect any ethernet connections and push in the “reset pin” with the end of a paperclip/thin nail or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT restart the Hub after that. Leave it 5' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings one to access the Hub.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.