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bazcb87
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Connection Drops and Poor 1gb Speeds

Hi guys, Ive just recently moved to VM 1gb, I Stream to twitch and over the last few weeks i have been getting random drop outs around 1.30 most morning. Now im getting drop outs most of the time. 7 times last night when streaming!! I cant speak to any on the phone as it keeps asking me to do a test. Im also struggling to get close to 1gb, average speed tests have been around 900 dropping to around 700mb.
Is there someone that can resolve my issues?

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bazcb87
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Re: Connection Drops and Poor 1gb Speeds

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0
 
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bazcb87
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Re: Connection Drops and Poor 1gb Speeds

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000001.70000138.605377QAM25625
11390000002.00000037.636276QAM2561
21470000002.00000037.636276QAM2562
31550000002.09999837.636276QAM2563
41630000002.09999837.636276QAM2564
51710000002.09999837.355988QAM2565
61790000002.09999837.355988QAM2566
71870000002.29999937.636276QAM2567
81950000002.29999937.355988QAM2568
92030000002.40000237.355988QAM2569
102110000002.40000237.636276QAM25610
112190000002.20000137.636276QAM25611
122270000002.09999837.636276QAM25612
132350000002.09999838.605377QAM25613
142430000001.90000238.605377QAM25614
152510000001.70000137.636276QAM25615
162590000002.00000037.636276QAM25616
172670000002.09999838.605377QAM25617
182750000002.59999838.605377QAM25618
192830000002.40000238.605377QAM25619
202910000001.79999937.636276QAM25620
212990000001.40000238.605377QAM25621
223070000001.70000138.605377QAM25622
233150000001.79999938.605377QAM25623
243230000002.09999837.636276QAM25624
263390000001.40000238.605377QAM25626
273470000001.70000138.605377QAM25627
283550000001.50000038.605377QAM25628
293630000001.59999838.605377QAM25629
303710000001.70000138.605377QAM25630
313790000001.29999938.605377QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.60537700
1Locked37.63627600
2Locked37.63627600
3Locked37.63627600
4Locked37.63627600
5Locked37.35598800
6Locked37.35598800
7Locked37.63627600
8Locked37.35598800
9Locked37.35598800
10Locked37.63627600
11Locked37.63627600
12Locked37.63627600
13Locked38.60537700
14Locked38.60537700
15Locked37.63627600
16Locked37.63627600
17Locked38.60537700
18Locked38.60537700
19Locked38.60537700
20Locked37.63627600
21Locked38.60537700
22Locked38.60537700
23Locked38.60537700
24Locked37.63627600
26Locked38.60537700
27Locked38.60537700
28Locked38.60537700
29Locked38.60537700
30Locked38.60537700
31Locked38.60537700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked403.05331000910
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bazcb87
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Re: Connection Drops and Poor 1gb Speeds

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000035.0205995120 KSym/sec64QAM4
24620000034.7705995120 KSym/sec64QAM3
36030000035.2705995120 KSym/sec64QAM1
45370000035.0205995120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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bazcb87
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Re: Connection Drops and Poor 1gb Speeds

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076-b.cm



Primary Downstream Service Flow

SFID
17136
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
17135
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
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Laurie_C
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Re: Connection Drops and Poor 1gb Speeds

Hi bazcb87,

 

Thanks for getting in touch, and a very warm welcome to the Community Forum. I'm sorry that you're having some problems with your broadband connection.

 

I'd be more than happy to look into things for you. I'll just need to confirm a few details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team
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bazcb87
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Re: Connection Drops and Poor 1gb Speeds

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