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KalaL
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Connect app can’t connect phone to hub

 Hi

i am having issues with slow WiFi having moved to Virgin about a month ago.  I have downloaded the connect app to scan the house, but the app won’t connect my device to the hub, see attached screen shot.  

any advice would be very helpful as I currently have two frustrated children as the WiFi is much worse than with the previous provider and it is supposed to be faster.

many thanks

DAC38790-97DE-4F28-8C5D-6F3F8B82464F.png

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KalaL
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Re: Connect app can’t connect phone to hub

Hi

Is anyone able to help with this as still no luck.

thanks

 

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MikeRobbo
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Alessandro Volta
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Re: Connect app can’t connect phone to hub

The Connect App seems to have more bugs than a tramps vest.

My advice ...

Uninstall the Connect App.

Reboot your phone.

Forget about the app.

Factory reset the Hub using this exact method ...

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

Save your sanity and health still forget about the Connect App.

Use the Hub GUI at 192.168.0.1 in your browser to make Hub Settings changes.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
KalaL
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Re: Connect app can’t connect phone to hub

Thank you Mike for your honest opinion!

I thought I was going mad

I will try and reboot, hopefully it helps. 

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MikeRobbo
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Alessandro Volta
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Re: Connect app can’t connect phone to hub

Once you have sorted the reset you may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.

Best done with a cable connected device.

Instructions for Hub 3

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name [SSID] > Add 5 to the 5 GHz Channel name [SSID] > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

When you connect the devices do it at the furthest point from the Hub that the device will be used.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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