Confused - slower than expected speed

[Jim98]

Please forgive my total technical ignorance of all this.

Following the latest ‘upgrade’ I carried out the speed test, results:

Speed to virgin3 hub: 276 mbps

Speed to I pad: 14.6 mbps

I haven’t noticed any difference since it was supposed to be 50 mbps.

What is the point of claiming 276 when I only get 14 to my devices? And how, if possible, can I improve it?

[MOD EDIT: Subject title changed for clarity]

[jpeg1]

WiFi speeds can't be guaranteed. You are paying for the broadband speed to the Hub. 

[Jim98]

Fair enough but any advice on how I improve it?

[jpeg1]

You could start by looking through the WiFi help videos h

https://community.virginmedia.com/t5/Helping-Hands/bg-p/Helping_Hands/label-name/broadband

[carl_pearce]

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@Jim98 wrote:

Fair enough but any advice on how I improve it?

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Which iPad is it?

[Jim98]

Jpeg1, thanks I will.

Carl, it’s 6th generation.

[carl_pearce · Accepted solution]

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@Jim98 wrote:

Jpeg1, thanks I will.

Carl, it’s 6th generation.

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Looking at the specs it appears it should be capable of faster speeds, however it depends on distance from the HUB, etc.

https://support.apple.com/kb/sp774?locale=en_US

You should be able to access your HUB on 192.168.0.1, login and navigate to the 'Connected Devices' section.

You should see the connection speed (Not a real world speed, but a rough guide is two thirds - three quarters of the connection speed is the expected real world speed) and the band the iPad is using to connect. If it's 2.4Ghz this could explain the reason for the slowness (Should be 5Ghz for faster speeds).

[jbrennand]

Actually - wifi speeds are now "guaranteed"
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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” and it’s now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[jpeg1]

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@jbrennand wrote:
Actually - wifi speeds are now "guaranteed"
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To 20 Mbps. 😞

[Jim98]

Thanks John.

20mbps guaranteed?

So I reckon I have a problem at 14, don’t you?