Virgin Media Community

[Eeeps]

It would be worthwhile checking the Ethernet connection speed when you have a laptop connected directly to the Hub as these ports have been known to fail.

Also, in your original post you mention "SamKnows Real Speed" test.
I was under the impression that this was only available via the SH4 and was not yet enabled on the SH3.
Can you post the results of that test?

[legacy1]

You have a faulty hub the internal link is running at 100Mb.

[rcrummack]

Hi, thanks to everyone for replying and trying to help.

Posting results below; this test was carried out with everything else unplugged from the Hub.  Only one port in use, disconnected the other 2x RJ45's, and that is connected to the laptop via 0.5m ethernet cable.  This is the i7 work laptop, which I assume is faster than my own i3 laptop.  Same outcome as yesterday when I was using a different port on the hub, just thought I'd try different ports as well but no difference.

[Eeeps]

Couple of things.

Definitely worth checking the computer Ethernet connection rate when directly connected to the HUB.

Also, can you let us know what version of hardware and software your SH3 is.
(Login and go to the Admin->Info page)

Mine is on:-

Hardware version	: 10
Software version	: 9.1.1912.304

but won't let me use SamKnows RealSpeed!

[rcrummack]

This is the info from Hub Admin:

Hardware - 10

Software 9.1.2103.102

"Definitely worth checking the computer Ethernet connection rate when directly connected to the HUB."

Is this different to what I have been doing?  I would understand this as Hub - Cable - Laptop, which is what I have been doing on test above.

If I should do something else, please let me know.  Thanks again

[conman33158]

If you have tried different Ethernet cables direct to the Hub and different laptops then as stated already the hub ports is the problem. You need a replacement hub 🙂

[rcrummack]

Thank you, time for a call to customer services then!!

[Eeeps]

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@rcrummack wrote:

This is the info from Hub Admin:

Hardware - 10

Software 9.1.2103.102

"Definitely worth checking the computer Ethernet connection rate when directly connected to the HUB."

Is this different to what I have been doing?  I would understand this as Hub - Cable - Laptop, which is what I have been doing on test above.

If I should do something else, please let me know.  Thanks again

---

Sorry, I wasn't clear.

When you have one of the laptops directly connected to the SH3 check the connection rate on the Ethernet Status on the Adapter from the 'View Network Connections' search.
If this shows 100Mb/s you definitely have a faulty hub.

It's interesting to see that you have a more recent version of firmware. Did you support any trials recently?

[Zak_M]

Good afternoon @rcrummack 

Welcome back to the forums and thank you for your post. 

Sorry to hear that you are still having these issues.  

Can you preform a loop back test on the hub?  Plug both ends of the Ethernet cable into the, can you let me know if the lights on the ports are illuminated?

Kind regards,

Zak_M

[rcrummack]

Hi everyone, thanks for the replies earlier this week.

In follow up, I called Virgin Media Tuesday PM who went through speedtests, etc, and in the end asked me to do a 40 second reboot on the hub.

I queried a faulty hub, and replacement, but they wanted to wait....

There was no change on Tuesday, however only managed to check today due to work, and the input now is around 650Mbps with an output of 550Mbps.

Happier with the output, and now working through my wired network to upgrade to faster switches and Cat 7 cables to reduce loss.

Zak - Yes, the cable loop from and to hub worked with lights on.

Someone asked me about the version of firmware I had, maybe software; no idea why mine is different.  I've not been involved in any trials or had any comms with Virgin to potentially implement an update without my knowledge?

Thanks again all.  Seem to be getting there now!