Hi, I have had a problem for over a year where a few times a day the broadband drops out completely. Not just slow, but completely 0 connection. Kicks us out if our work VPN’s etc and is becoming a big problem.
Virgin customer service is a joke and I have raised a ticket now with the executive complaints team, not holding out much hope of them sorting it but I will be escalating to the ombudsman if they don’t.
I have treated hard connection to the router but it makes no difference, but on Facebook I was told to go to the thinkbroadband.com site and set up a monitor and post the results here, and maybe someone would have some ideas for me?
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.