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Tezzle
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Complaints

Does anyone know a telephone number that will connect to a troubleshooting agent as the standard number and options have proved to be a waste of time over the last month with no connection to broadband due to a broken cable externally. Standard agents do not understand, are unable to write in English and do not know procedures or fixes in the VM network.

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jem101
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Re: Complaints


@Tezzle wrote:

Does anyone know a telephone number that will connect to a troubleshooting agent as the standard number and options have proved to be a waste of time over the last month with no connection to broadband due to a broken cable externally. Standard agents do not understand, are unable to write in English and do not know procedures or fixes in the VM network.


Yep that just about sums up the situation with VM’s offshore customer services staff!

Your best bet is to call 150 but select the ‘Thinking of Leaving’ option which (usually) gets you connected to a UK based services who want to try to keep you as a customer and so have more ‘leeway’ to fix issues.

Kath_F
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Re: Complaints

Hi Tezzle, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm really sorry to hear that you are having an issue with your broadband. Taking a look at the account I can see the team have already got an engineer booked in to help get things with the cable sorted. 

Please keep us posted with how the visit goes and if you need any further support, you know where we are. 

Thanks,

Kath_F
Forum Team




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