[MOD EDIT: Personal info removed]
Virgin picked up a issue on our broadband by your end diagnostic ? and a so Virgin sent a engineer to investigate!
He found a issue with the line and speed , which meant I was paying for a speed I wasn't receiving all this time!!
He made some changes to the hub and installed a new part in outside box.
He said a box to expand the Wi-Fi will be sent and there was no cost at all!
SO WHY HAVE YOU ADDED ADDITIONAL COSTS ONTO MY CONTRACT WHICH WAS NOT AGREED BY ME.! Or STATED!
This seems a ploy by virgin to extract more cost from customers and I wish to raise a complaint and want ombudsman to look into.
There is nothin but complaints about Virgin and its tactics on our Local area Facebook group.
This is disgusting at a time when people are trying to make sure they have control of financial issues.
Please let me know how this matter will be addressed as I have not agreed to pay anymore and your engineer said there is no cost!