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Close to zero upload speeds

I’ve been working from home since lockdown 2 and all was fine until last Friday. Since then I’ve been experiencing upload speeds of around 0.1mb even though my download has stayed >50mb. This is only the case between 8am-6pm and seems fine outside of these hours. I’ve tried resetting the router but with no success. I’m not sure if this is an issue my end or a local issue (area 21, nw6)

Anyone have any ideas?

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Alessandro Volta
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Re: Close to zero upload speeds

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Close to zero upload speeds

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14187500003.237256 qam32
22027500007.337256 qam9
32107500007.137256 qam10
42187500006.637256 qam11
52267500006.537256 qam12
62347500006.337256 qam13
7242750000637256 qam14
8250750000637256 qam15
9258750000637256 qam16
10266750000637256 qam17
112747500006.337256 qam18
122827500006.337256 qam19
132907500006.537256 qam20
142987500006.437256 qam21
153067500005.937256 qam22
163147500005.537256 qam23
17322750000537256 qam24
18330750000537256 qam25
193707500004.638256 qam26
203787500004.937256 qam27
213867500004.337256 qam28
223947500004.538256 qam29
234027500004.337256 qam30
24410750000437256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3230
2Locked37.3210
3Locked37.6130
4Locked37.3140
5Locked37.6120
6Locked37.6160
7Locked37.6200
8Locked37.3200
9Locked37.6100
10Locked37.390
11Locked37.6100
12Locked37.690
13Locked37.640
14Locked37.6220
15Locked37.3410
16Locked37.3230
17Locked37.360
18Locked37.3190
19Locked38.640
20Locked37.370
21Locked37.6210
22Locked38.660
23Locked37.3130
24Locked37.3722707

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000034.5512032 qam3
23260000033512032 qam5
33940000034512032 qam4
45370000034.5512032 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
v9873254k;fg87dsfd;kfoA,.



Primary Downstream Service Flow

SFID11657
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID11656
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Alessandro Volta
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Message 4 of 8
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Re: Close to zero upload speeds

Your Upstream Channel Modulations are all at 16 QAM, The should be at 64 QAM.

Try a reboot to see if the Hub can renegotiate a better connection using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your connection again.

Get back to us to let us know how it goes.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000034.5512032 qam3
23260000033512032 qam5
33940000034512032 qam4
45370000034.5512032 qam2

 

 

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 5 of 8
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Re: Close to zero upload speeds

I tried that but unfortunately it made no difference.

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Alessandro Volta
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Message 6 of 8
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Re: Close to zero upload speeds

Try a factory reset on the Hub …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 7 of 8
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Re: Close to zero upload speeds

Unfortunately that hasn’t helped either.

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Alessandro Volta
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Message 8 of 8
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Re: Close to zero upload speeds

You will need to contact VM I'm sorry to say.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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