Virgin Media Community

[DJ_Shadow1966]

Hello Teamies

Can somebody have a quick look at stats as I am only getting 25mbs.

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	0	0

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-4.7	38.6	QAM256	25
1	139000000	-4.6	29.8	QAM256	1
2	147000000	-6.4	29.6	QAM256	2
3	155000000	-4.6	29.6	QAM256	3
4	163000000	-4.6	30.4	QAM256	4
5	171000000	-2.8	30.2	QAM256	5
6	179000000	-5.1	30.2	QAM256	6
7	187000000	-3.4	33	QAM256	7
8	195000000	-2.5	35.1	QAM256	8
9	203000000	-5	31.7	QAM256	9
10	211000000	-4.7	35.6	QAM256	10
0	219000000	-4	16.5	UNSUPPORTED	0
0	227000000	-4.5	14.7	UNSUPPORTED	0
13	235000000	-4.3	36.6	QAM256	13
14	243000000	-5.5	36.4	QAM256	14
15	251000000	-5.4	34.3	QAM256	15
16	259000000	-5.9	37.4	QAM256	16
17	267000000	-6.2	36.6	QAM256	17
18	275000000	-6	37.6	QAM256	18
19	283000000	-6.3	37.6	QAM256	19
20	291000000	-4.6	38.6	QAM256	20
21	299000000	-6.6	36.4	QAM256	21
22	307000000	-3.9	37.6	QAM256	22
23	315000000	-4.7	38.6	QAM256	23
24	323000000	-4.9	37.4	QAM256	24
26	339000000	-4.6	37.4	QAM256	26
27	347000000	-3.7	37.4	QAM256	27
28	355000000	-5.9	36.4	QAM256	28
29	363000000	-3.9	37.4	QAM256	29
30	371000000	-7.7	37.4	QAM256	30
31	379000000	-5	37.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
1	Locked	29.806774	599577	199652
2	Locked	29.574476	772207	23135
3	Locked	29.619953	122196	11791
4	Locked	30.420918	720051	50
5	Locked	30.206408	287008	2203
6	Locked	30.206408	187819	0
7	Locked	32.962662	20903	0
8	Locked	35.083549	145675	0
9	Locked	31.688669	505940	0
10	Locked	35.595078	338926	0
0	NotLocked	16.483475	0	4238
0	NotLocked	14.710762	0	2491
13	Locked	36.609653	298	0
14	Locked	36.386890	395	0
15	Locked	34.345688	262	0
16	Locked	37.355988	0	0
17	Locked	36.609653	0	0
18	Locked	37.636276	0	0
19	Locked	37.636276	0	0
20	Locked	38.605377	0	0
21	Locked	36.386890	0	0
22	Locked	37.636276	0	0
23	Locked	38.605377	0	0
24	Locked	37.355988	0	0
26	Locked	37.355988	0	0
27	Locked	37.355988	0	0
28	Locked	36.386890	27	0
29	Locked	37.355988	0	0
30	Locked	37.355988	0	0
31	Locked	37.355988	0	0

1st page

[DJ_Shadow1966]

2nd Page

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	53	5120 KSym/sec	64QAM	9
2	39400000	53.8	5120 KSym/sec	64QAM	12
3	46200000	50.8	5120 KSym/sec	64QAM	11
4	53700000	53.3	5120 KSym/sec	64QAM	10

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	wrkldJKDHSUBsgvca69834ncx

Primary Downstream Service Flow

SFID	20832
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	20831
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

Regards Mike

[gitty]

That doesn't really look good. Have you checked for bad cables and bad/loose connectors?

[newapollo]

Jeepers Mike,

You have two downstream channels (11 and 12 ) that aren't being picked up.

Your upstream channels are over the maximum value (should be lower than 51, preferably a lot lower)

There should be very few if any pre post errors with it being a new connection.

As per gitty I would check for loose cables/connectors, especially the white coaxial, also check the external omnibox..

Have you tried a one minute factory reset (or do it via the hub interface > Admin > Reload & Reboot > Restore to factory defaults)

[DJ_Shadow1966]

Hello

Yep I have checked all connections both internal and external, and gone the full length of the internal cable and no damage too cable. Everything is nice and tight, no damage.

Regards Mike

[DJ_Shadow1966]

Hello

Also just done a full reset using the admin interface and no change.

Regards Mike

[gitty]

Okay, so now you are waiting for the staff. They might be able to see, if your neighbours are also affected. 🙂

[Adduxi]

---

@DJ_Shadow1966 wrote:

Hello

Also just done a full reset using the admin interface and no change.

Regards Mike

---

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.  

But your power levels are shocking, all over the place.

[DJ_Shadow1966]

Hello

Yeah checked for local issues on 0800 and there is not anything recorded in the area. Yeah I looked at my stats myself and they didn't look good to me either.

Regards Mike

[Tudor]

Hi Mike

On thing I can think of is that as the connection was unused for sometime that a technician has moved the (then unused) cable to a different tap on the street cabinet. Are you a long way from the cabinet? I am and your stats look like mine did when I was moved to a different tap in error. Every time I see a VM van in my road I keep my fingers crossed!