I know there are a lot of posts on latency but, after checking them out, I'm not sure where my problem lies or how to fix it.
I have a Hub 3, 200 Mb connection and run in modem mode with a Google Wifi router. I've just started some online music jamming (using Jamulus) and so latency is now critical to me. It used to be just about OK (a few days ago) but yesterday went up significantly and has now made the online jams unusable. Here's the work so far:
Download and upload speeds are fine and there are no issues reported in my area by Virgin
The latency is pretty much unaffected by using a wired connection, using another device or disabling other devices on my network
The connection is to a Google cloud server which is showing very low (single digit, almost inreadable) latency when monitored by ThinkBroadband.
I can't seem to monitor my own Google Wifi router, as there is apparently no way to make it respond to pings.
Tracing is below, which suggests to my uneducated eyes a problem within the Virgin network
Restarting the Hub has no effect.
A Virgin self-test last night reported a "critical issue",did something and restarted my hub. Today it reports no issues but the latency is the same (worse, if anything).
Any ideas? Is this just a problem with Virgin's network? Would an upgrade to a Hub 4 help (if I can get one?
1 2 ms 3 ms 2 ms testwifi.here [192.168.86.1] 2 9 ms 10 ms 9 ms 10.53.34.9 3 20 ms 12 ms 11 ms gate-core-2b-xe-520-0.network.virginmedia.net [126.96.36.199] 4 * * * Request timed out. 5 27 ms 60 ms 28 ms tcl5-ic-4-ae5-0.network.virginmedia.net [188.8.131.52] 6 26 ms 28 ms 24 ms cpc69435-hink4-2-0-cust116.8-2.cable.virginm.net [184.108.40.206] 7 * * * Request timed out. 8 31 ms 29 ms 31 ms 220.127.116.11 9 34 ms 28 ms 26 ms 18.104.22.168 10 27 ms 25 ms 25 ms 22.214.171.124 11 28 ms 30 ms 29 ms 126.96.36.199 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 103 ms 67 ms 67 ms nnn.nnn.nnn.nn.bc.googleusercontent.com [nn.nnn.nnn.nnn]
Thanks for using the forums to get this issue looked into with your internet connection, I am sorry for the delay in getting back to you and for any frustration this issue may be causing.
I understand your HUB 3 is in modem mode and you're using your own 3rd party router, can I ask if you've tried turning the HUB off modem mode and seeing how the connection is whilst running without the 3rd party router?
Also, I just want to confirm that the speed and connection is fine over an Ethernet cable, but its actually the WIFI that is the issue?
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.