I'm looking for confirmation from Virgin that it's not possible to increase my broadband speed without a new contract at full price.
I'm 12 months into an 18-month Ultimate Oomph contract. The price was £89 per month including unlimited SIM and M600 broadband, and I pay £79 due to a special deal on the day. I'd really like to switch to the Gig1 service but leave everything else unchanged. For this I am being quoted the full £135 per month Ultimate Volt cost plus a setup fee, and a new 18-month contract. So that's an extra £56 per month and new tie-in for the speed increase. Not going to happen.
BT are offering the Full Fibre 900 service for £50 per month, which would suit me fine as I use Chromecast and streaming for 99% of my viewing.
However, I really don't want to do a new service install. I'm OK to stay with Virgin, but the upgrade deal offered is crazy. Can someone confirm that as Ultimate Oomph customer mid-contract I can't change broadband speed without a new full-price contract for a totally different product?