Virgin Media Community

[superloopy]

Newly installed Gig1 package with downloads only at aor around 550-600mbs and NO upload speed to talk of <0.3 mbps

While this obviously unacceptable i dont seem able to do a Realspeed test against the line in router mode (once sorted this will be switched to modem mode). Returns a message saying Realspeed is not available on this network, how to fix??

[Client62]

0.3Mb/s on upload could be a service issue - call 0800 561 0061 it is an automated service for local faults.

Realspeed may be failing due the very poor upstream bandwidth.

[John_GS]

Hi @superloopy 

Thanks for posting and welcome back to the community.

I am sorry for the issues you've had with the upload speeds. I will send you a PM now to assist further.

Best wishes.

[superloopy]

Hi John

I have tried to respond to your DM but it seems to have expired and wondered allow me to reply with the details requested. My fault as I missed the original posting date. Possible to resend?

[superloopy]

Strangely, i ried again and it worked?

Original fail was to do with 'authentication token'?

[Natalie_L]

Hi superloopy, 

Our apologies for the delay in getting back to you on the thread and for any issues with the messages. 

I can see you have spoken to my colleague since your last post to us. 

Please do let us know if you experience any further issues. 

Thanks,