Please help, I have upgraded from 350 to 500 but have worse speeds now !
I also cannot log into the hub3 as it says someone is logged in already?- impossible as no one knows how too.
I don't work for Virgin but i'm sure there is a small reset button on the Hub at the back, maybe try holding that thing in for 30 seconds? just a idea
To carry out a factory reset on the Hub …
DO NOT DO THIS if the password on the base of the Hub is not legible or missing.
Instructions for Hub 3
Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check your system again.