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styxely
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Cannot contact Virgin

I've had problems of intermittent connection on my broadband since I switched around March/April 2020. I'm paying for the 300+ mbs package and receiving consistently far less and often a tiny percentage of that.

I have found it impossible to get in contact with anyone to rectify this. Phones disconnect or tell you to phone back later, Twitter doesn't respond, online forms don't respond. What am I supposed to do? 

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TONYLW
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Re: Cannot contact Virgin

Totally agree... I'm trying to change my package but cannot use the online help as it only allows you to upgrade not downgrade.  Cannot get through... either engaged constantly or (using the fill phone number, goes through the options then cuts off. Pile of **bleep**!!