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Wolfiebaby
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Message 1 of 20
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Cancel appointment

Can someone from Virgin media please cancel my appointment as the problem seems to be solved now 

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newapollo
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Message 2 of 20
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Re: Cancel appointment

Hi @Wolfiebaby 

You can cancel the appointment yourself by logging into My Virgin Media.

https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment 

You should also receive a text message to confirm you still need the apppointment and you can cancel it by replying to the message.

Dave

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Zak_M
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Message 3 of 20
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Re: Cancel appointment

Good afternoon @Wolfiebaby

 

Thank you for coming back to us. 

 

Are you able to let me know if you have managed to cancel your appointment?

 

Kind regards,

Zak_M 

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Wolfiebaby
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Message 4 of 20
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Re: Cancel appointment

I managed to do it.i had to call in as nothing was showing on my online account.

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Tom_F
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Message 5 of 20
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Helpful Answer

Re: Cancel appointment

Sorry for the hassle but thanks for keeping us updated Wolfiebaby. If there's anything else we can help with please let us know.

 

Tom 

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Wolfiebaby
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Message 6 of 20
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Re: Cancel appointment

I do need some help do you mind swapping to PMS? 

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Wolfiebaby
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Message 7 of 20
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Re: Cancel appointment

Would it be OK to swap to PMS? 

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Tom_W1
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Message 8 of 20
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Re: Cancel appointment

Hi @Wolfiebaby, thanks for your recent messages.

Is it possible for you to please provide more information as to what you want help with, as we might be able to get this resolved publicly and perhaps more quickly for you too?

Thank you

 

Tom_W
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Wolfiebaby
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Message 9 of 20
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Re: Cancel appointment

I would rather not as it's to do with my personal account and problems so please can we switch to DMS. 

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Paulina_Z
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Message 10 of 20
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Re: Cancel appointment

Hi @Wolfiebaby,

Thank you for coming back to us. We would need more information about the issue before we can take you into a Private conversation. There's no need to share any personal details on this public forum, but more information is needed. Are you able to provide a brief outline of what's happening?

Keep us updated so we can help further.

Thank you.

Paulina_Z
Forum Team



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