Cancel appointment

[Wolfiebaby]

Can someone from Virgin media please cancel my appointment as the problem seems to be solved now 

[newapollo]

Hi @Wolfiebaby 

You can cancel the appointment yourself by logging into My Virgin Media.

https://www.virginmedia.com/help/virgin-media-manage-engineer-appointment 

You should also receive a text message to confirm you still need the apppointment and you can cancel it by replying to the message.

[Zak_M]

Good afternoon @Wolfiebaby. 

Thank you for coming back to us. 

Are you able to let me know if you have managed to cancel your appointment?

Kind regards,

Zak_M 

[Wolfiebaby]

I managed to do it.i had to call in as nothing was showing on my online account.

[Tom_F · Accepted solution]

Sorry for the hassle but thanks for keeping us updated Wolfiebaby. If there's anything else we can help with please let us know.

Tom 

[Wolfiebaby]

I do need some help do you mind swapping to PMS? 

[Wolfiebaby]

Would it be OK to swap to PMS? 

[Tom_W1]

Hi @Wolfiebaby, thanks for your recent messages.

Is it possible for you to please provide more information as to what you want help with, as we might be able to get this resolved publicly and perhaps more quickly for you too?

Thank you

[Wolfiebaby]

I would rather not as it's to do with my personal account and problems so please can we switch to DMS. 

[Paulina_Z]

Hi @Wolfiebaby,

Thank you for coming back to us. We would need more information about the issue before we can take you into a Private conversation. There's no need to share any personal details on this public forum, but more information is needed. Are you able to provide a brief outline of what's happening?

Keep us updated so we can help further.

Thank you.