Virgin Media Community

[ringadingaling]

Joined virgin couple of months ago for broadband, took 200 download package but want to upgrade to 350,

I've tried few times,i get a email confirming order then few hrs later I get email saying order cancelled,

Anyone know how I can get speed upgraded without the issues I'm having,cheers

[conman33158 · Accepted solution]

Best to ring VM on or just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, typically between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.