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ringadingaling
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Can't upgrade broadband

Joined virgin couple of months ago for broadband, took 200 download package but want to upgrade to 350,

I've tried few times,i get a email confirming order then few hrs later I get email saying order cancelled,

Anyone know how I can get speed upgraded without the issues I'm having,cheers

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conman33158
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Re: Can't upgrade broadband

Best to ring VM on or just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, typically between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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My Broadband Ping - conman33158
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