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qsvm123
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Can someone review my line? Gig1

Hey,

I have Gig1 up and running had a few drop outs and the speed is around 200mb on a bad day and around 600mb on a good day.

I would be grateful if someone could review the info? Please also let me know if you need anything else.

Thanks so much, really appreciate it!!

 

 

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qsvm123
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Re: Can someone review my line? Gig1

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25330750000-0.337.6QAM25625
1138750000-2.135.1QAM2561
2146750000-2.134.9QAM2562
3154750000-234.9QAM2563
4162750000-1.935.1QAM2564
5170750000-2.234.9QAM2565
6178750000-2.235.1QAM2566
7186750000-2.235.6QAM2567
8194750000-2.135.6QAM2568
9202750000-2.235.6QAM2569
10210750000-2.235.6QAM25610
11218750000-2.335.8QAM25611
12226750000-2.535.8QAM25612
13234750000-2.836.4QAM25613
14242750000-2.936.6QAM25614
15250750000-3.436.6QAM25615
16258750000-336.6QAM25616
17266750000-2.336.6QAM25617
18274750000-0.536.6QAM25618
19282750000037.6QAM25619
20290750000-0.137.6QAM25620
21298750000-0.537.6QAM25621
22306750000-0.337.4QAM25622
23314750000-0.237.4QAM25623
243227500000.137.6QAM25624
26338750000-0.737.6QAM25626
27346750000-0.637.6QAM25627
28354750000-1.337.6QAM25628
29362750000-1.437.6QAM25629
30370750000-1.837.6QAM25630
31378750000-2.537.6QAM25631

 

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked37.63627600
1Locked35.08354940
2Locked34.92561050
3Locked34.92561000
4Locked35.08354910
5Locked34.92561010
6Locked35.08354900
7Locked35.59507800
8Locked35.59507800
9Locked35.59507800
10Locked35.59507800
11Locked35.77991100
12Locked35.77991100
13Locked36.38689000
14Locked36.60965300
15Locked36.60965300
16Locked36.60965300
17Locked36.60965300
18Locked36.60965300
19Locked37.63627600
20Locked37.63627600
21Locked37.63627600
22Locked37.35598800
23Locked37.35598800
24Locked37.63627600
26Locked37.63627600
27Locked37.63627600
28Locked37.63627600
29Locked37.63627600
30Locked37.63627600
31Locked37.63627600
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qsvm123
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Re: Can someone review my line? Gig1

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33944K1840QAM4096424

 

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked40-2.620581520

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000049.35120 KSym/sec64QAM4
24620000050.35120 KSym/sec64QAM1
33940000049.85120 KSym/sec64QAM2
43260000049.55120 KSym/sec64QAM3

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

 

Time Priority Description

Thu 01/01/1970 00:01:213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:11:155MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:14:225RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:14:276SW Download INIT - Via Config file cmreg-vmdg640-bbt076-b.cm
Thu 30/09/2021 12:14:416CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:14:493No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:14:536CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:15:456SW download Successful - Via Config file
Thu 30/09/2021 12:18:165MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:44:334DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 16:19:176CM-STATUS message sent. Event Type Code: 5; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 16:26:455MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 16:33:385MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:203No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 17:03:535MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 17:14:555RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 17:15:126CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:203No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 02/10/2021 00:41:075MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Beth_G
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Re: Can someone review my line? Gig1

Hi qsvm123,

 

Welcome to the Community Forums! Thank you for your first post.

 

I'm sorry to hear you've not been receiving your expected speeds and have been experiencing connection drops. I can appreciate this must be getting quite frustrating.

 

I've been able to locate your account and can see that there are some signal issues which will require an engineer's visit to put right. I'm going to pop you over a PM now so I can arrange this with you.

 

Please find my message from the purple envelope 🙂

 

Beth

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qsvm123
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Re: Can someone review my line? Gig1

Thanks I dropped you a PM. Out of interest what is wrong with the line from the text you see? Just curious. Thanks so much

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Beth_G
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Re: Can someone review my line? Gig1

Hi qsvm123

 

Thanks for your PM, that appointment has now been booked in for you as discussed. Please note that there will be no charge for this appointment 🙂

 

In regards to your query about the switch from FTTC to FTTP, this isn't something which we can arrange upon request I'm afraid. However we are looking to move all of our customers across to FTTP by 2028. More information can be found here

 

Let us know how the visit goes!

 

Beth

Beth
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