I haven't been keeping up. I'm currently on M350, but I was sent a Hub 4 on Saturday, and activated it immediately. I then found out about "Gig1". I want to activate the 1GB service online but: On the "My Package" page, the Broadband line is maxxed out (Currently M350). Clicking "See all upgrades" does not offer an increase, even though a post code check says that M500 is available on my street.
So I have one piece of online info telling me I'm stuck at M350 and another saying I can at least get get M500.
When I check the Gig1 page it says Manchester is enabled. Among the places in Manchester mentioned is Oldham.
I live in Middleton, which in local government terms comes under Rochdale, but in terms of the virgin media network comes under Oldham e.g a ping of my internet facing address gives: cpc100236-oldh11-2-0-cust711.10-1.cable.virginm.net [22.214.171.124]
I have the new hub 4. I seem to live in an area supporting 1GB. Can I have it please? If not now, when will MIddleton/Rochdale be available? If not, why was I sent the Hub 4 in the first place?