Menu
Reply
dazzabird
  • 192
  • 1
  • 6
On our wavelength
733 Views
Message 1 of 30
Flag for a moderator

Buffering in my area...works being done or fault

Are the forum team able to look at my broadband connection..

some very serious buffering going on in the last 72 hrs...is there a fault with my equipment or problems in my area

 

thanks 

 

0 Kudos
Reply
dazzabird
  • 192
  • 1
  • 6
On our wavelength
565 Views
Message 2 of 30
Flag for a moderator

Re: Buffering in my area...works being done or fault

Anyone able to help here.

must be something strange going on in my area…

buffering is terrible 

0 Kudos
Reply
Adduxi
  • 5.61K
  • 461
  • 1.42K
Very Insightful Person
Very Insightful Person
561 Views
Message 3 of 30
Flag for a moderator

Re: Buffering in my area...works being done or fault


@dazzabird wrote:

Anyone able to help here.

<snip>


VM mods will respond in a while, meantime can you post the power levels, pre and postRS errors  and network log.   

Also setup a BQM here www.thinkbroadband.com/ping

Have you checked the Service Status page via your VM account?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
David_Bn
  • 7.11K
  • 310
  • 586
Forum Team
Forum Team
534 Views
Message 4 of 30
Flag for a moderator

Re: Buffering in my area...works being done or fault

Good Morning dazzabird, and thanks for your post

 

It appears that an outage is currently present in your local area that is due to be fixed at 3pm today

 

We apologise for any inconvenience this may cause you

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
dazzabird
  • 192
  • 1
  • 6
On our wavelength
515 Views
Message 5 of 30
Flag for a moderator

Re: Buffering in my area...works being done or fault

Thank you for replying.

can I get a understanding of what this fault is….it’s not showing on my service status as a fault and my HUB 2AC is showing its normal lights etc.

thanks 

0 Kudos
Reply
Robert_P
  • 4.02K
  • 189
  • 370
Forum Team
Forum Team
510 Views
Message 6 of 30
Flag for a moderator

Re: Buffering in my area...works being done or fault

Sorry dazzabird, we don't have access to the fault specific's I'm afraid. The estimated fix time is the same, today at 3pm and the engineers will be working hard to get this fully resolved as quickly as possible.

 

Rob

0 Kudos
Reply
dazzabird
  • 192
  • 1
  • 6
On our wavelength
487 Views
Message 7 of 30
Flag for a moderator

Re: Buffering in my area...works being done or fault

Can you detail how I do that please

0 Kudos
Reply
dazzabird
  • 192
  • 1
  • 6
On our wavelength
486 Views
Message 8 of 30
Flag for a moderator

Re: Buffering in my area...works being done or fault

Although I have received a text saying the fault has cleared.

can the mods here check my connection as the buffering is still present…

i have rebooted my hub and the connection is bad….

im about 3 feet away from the Hub with a iPad Pro and trying to watch. YouTube video and it’s terrible

also trying to watch a film via a Apple TV device ( wired ) is almost impossible 

0 Kudos
Reply
dazzabird
  • 192
  • 1
  • 6
On our wavelength
485 Views
Message 9 of 30
Flag for a moderator

Re: Buffering in my area...works being done or fault

Sorry.

Can you detail how to do this please
0 Kudos
Reply
deniedaddicted
  • 1
  • 0
  • 0
Settling in
478 Views
Message 10 of 30
Flag for a moderator

Re: Buffering in my area...works being done or fault

do you use the virgin media hub 3 ? that might be coursing the problem  

0 Kudos
Reply