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Buffering in my being done or fault

On our wavelength

Are the forum team able to look at my broadband connection..

some very serious buffering going on in the last 72 there a fault with my equipment or problems in my area





On our wavelength

Anyone able to help here.

must be something strange going on in my area…

buffering is terrible 

Very Insightful Person
Very Insightful Person

@dazzabird wrote:

Anyone able to help here.


VM mods will respond in a while, meantime can you post the power levels, pre and postRS errors  and network log.   

Also setup a BQM here

Have you checked the Service Status page via your VM account?

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Good Morning dazzabird, and thanks for your post


It appears that an outage is currently present in your local area that is due to be fixed at 3pm today


We apologise for any inconvenience this may cause you


Kindest regards,



Thank you for replying.

can I get a understanding of what this fault is….it’s not showing on my service status as a fault and my HUB 2AC is showing its normal lights etc.


Sorry dazzabird, we don't have access to the fault specific's I'm afraid. The estimated fix time is the same, today at 3pm and the engineers will be working hard to get this fully resolved as quickly as possible.



On our wavelength

Can you detail how I do that please

Although I have received a text saying the fault has cleared.

can the mods here check my connection as the buffering is still present…

i have rebooted my hub and the connection is bad….

im about 3 feet away from the Hub with a iPad Pro and trying to watch. YouTube video and it’s terrible

also trying to watch a film via a Apple TV device ( wired ) is almost impossible 

On our wavelength

Can you detail how to do this please

do you use the virgin media hub 3 ? that might be coursing the problem