I raised this as an issue last February and have since had two new modems and the cable and 'switch' replaced inside my property. The last engineer swapped my connection at the box outside and said the cable may be the fault, however I have never heard anything back
I have tried to be patient as I know there are other bigger issues in the world right now but it has now got to the point I cannot watch progammes on a lot of my apps as they keep buffering.
Apps used are Britbox, Plex, Prime, Netflix, Disney +, Apple Tv. I am on M200 and using Firesticks or Firecube to play my apps. My current speed for downloads as of this morning was 74mbs and 64mbs
Using ThinkBroadband tester I am getting a lot of latency spikes, just like last time.
Two attempts have been made last week to speak to someone via the call centre. Both times having spent an hour waiting I gave up.
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?
I have followed your request. Using the SamKnows website I have the following
The ethernet connection speed reported for that device is 100mbs
The configuration of the device and cable that you tested with will never get much over 90Mbs, either the ethernet cable or the Network Interface Card (NIC) are restricting the speed of the connection.
Easiest check is to replace the ethernet cable with a different Cat 5e or above cable.
If that doesn't work check the settings of the NIC.