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Hi guys, 

I was on the 200 package and my bill jumped from £35 a month to £50 a month. When I asked why I was told that’s the new price for your broadband.. 

I asked if there were any offers available and they offered me 360TV with upgraded  M500 broadband fir £55 a month. 


is that expensive?

should I have got a new router?

Why does the broadband continue to stop out and streaming videos buffer..?


Latency 20.3

jitter 4.30

Download 131

Upload 32.8

any help or suggestions would be appreciated. 
Thanks Phil

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Re: Broadband

Disregarding the upgrade and price for the time being (we can return to that) - can we look at what you are getting and why its low.

Firstly... Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model is it and what are the various Hub lights showing/doing when this happens?

And also make sure that the device is capable of receiving higher speeds - NIC card set to 1GB (not 100) and the ethernet cable is new and at least Cat5e (not Cat5 or earlier).

Then if speeds are still low can you test it as below to establish just what speed is coming to the Hub.

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” ( ). This ensures that NO other devices are connected

Test speeds at - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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