on 25-08-2021 14:10
hello, ive recently purchased the M500 upgrade and my speeds have all ready degraded way lower than the guaranteed minimum… im so shocked on how this could of happened in the space of a couple hours, does anyone know why this could be? I feel as if ive already been scammed by virgin, ive checked the status in my area and everything seems to be ok, the speeds are degrading to even 20Mbps aswell, everything is connected correctly and ive reset the hub a fair few times. The first test will go to 500Mbps but after i try a second time it instantly slugs between 20Mbps and 70Mbps, am i doing something wrong?
on 25-08-2021 15:18
Another speed test done and its still tanking hard.
on 25-08-2021 20:59
on 26-08-2021 11:21
Yes all speed tests are done over wifi as i haven't got an ethernet long enough to connect my pc. Ive ordered one through amazon prime which should be arriving today, once its set up should i re-do the speed tests? Truthfully i didn't realise an ethernet cable would be as good as they said online… this is my mistake, hopefully it sorts the problem out for me. I purchased a Cat7 cable and plan on running it outside and back through the attic into my bedroom.
on 26-08-2021 13:13
on 27-08-2021 12:51
Hello after installing my ethernet cable im getting my 525Mbps! Thank you for replying and helping me out, yes the cable i got was weather resistant to UV rays and rain, really do appreciate you replying and helping me out 🙂