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Whyyyyyy
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Broadband

Every comparison site, even your own site says i can get supplied... but when the install team came, they posted this???? Im so confused if im unserviceable then why can i place an order in the 1st place?? Why does my address say i can get the top package?

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Christy_D
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Message 2 of 26
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Helpful Answer

Re: Broadband

Hi there @Whyyyyyy 

Do you still have your order placed?

I can take a look for you to check it for you if you'd like?

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Whyyyyyy
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Message 3 of 26
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Re: Broadband

Yes!! Please help

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Christy_D
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Message 4 of 26
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Re: Broadband

I will send over a private message as I'll need to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Whyyyyyy
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Message 5 of 26
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Re: Broadband

Ok im waiting 

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Kath_F
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Message 6 of 26
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Re: Broadband

Hi Whyyyyyy, 

Thanks for your post and it's great that you are wanting to be part of the Virgin Media family. I'm sorry to hear that you've been getting some mixed messages with regards to whether you can or can't get our services. 

I can see that Christy offered some assistance. Was she able to get you the answers you were looking for? If not, pop back here and let us know so we can help further 🙂

Thanks,

Kath_F
Forum Team




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Whyyyyyy
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Message 7 of 26
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Re: Broadband

Im still confused

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Kath_F
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Message 8 of 26
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Re: Broadband

Hi Whyyyyyy, 

Thanks for coming back to me on this. 

If you can let me know what you're confused about and what the latest news you received is, we can go from there 🙂

Thanks,

Kath_F
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Whyyyyyy
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Message 9 of 26
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Re: Broadband

Can you contact me please 

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Akua_A
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Re: Broadband

Thank you for getting back to us @Whyyyyyy.

 

We are unable to make call backs however we want to do our best to help.

 

I can see you have already been in contact with our team today regarding this. Do you need any further help regarding this ? 

 

Thanks,

Akua_A
Forum Team



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