Virgin Media Community

[Livingix]

I have just upgraded from 100 to 200 on my internet and the 200 is slower than the Previous 100 is this a Virgin con or scam just so they can make money after the virus 

[apcyberax]

wired or wireless connection?

[Livingix]

Wireless

[apcyberax]

test with a wired connection with a gigabit network card to test the true connection speed

[Tom_F]

Hi Livingix, thanks for getting in touch.

As advised by apcyberax testing the speeds needs to be done via a wired connection for reliable results.

If the problems you're having seem to lie with WiFi specifically - it's performance can vary due to many factors beyond our control. If the WiFi troubleshooting tips here (virg.in/wifihelp) & here (virg.in/WiFiwins) don't help please try our Connect app (available for iOS & Android) for step-by-step WiFi diagnostics via the Broadband tab & keep us posted with how you get on.

Tom