Menu
Reply
BJ36
  • 5
  • 0
  • 1
Tuning in
471 Views
Message 1 of 4
Flag for a moderator

Broadband upload speed close to zero

Hi

Last 4 hours, the download speed is itermittent, and the upload speed is 0.02 mbps. As i am working from home, really struggling. Tried to call the customer service, and it seems there are no issues in my Area. Any help?

Tags (1)
0 Kudos
Reply
jbrennand
  • 28.96K
  • 2.89K
  • 5.45K
Very Insightful Person
Very Insightful Person
440 Views
Message 2 of 4
Flag for a moderator

Re: Broadband upload speed close to zero

Are any of your neighbours experiencing a faut?

Try the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

If nothing shows on there, try calling it in as a fault again (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection - after all the issue might be specific to you.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
BJ36
  • 5
  • 0
  • 1
Tuning in
399 Views
Message 3 of 4
Flag for a moderator

Re: Broadband upload speed close to zero

thank you for a quick reply.

Looks like Virgin identified the issue and its now resolved.

0 Kudos
Reply
Ayisha_B
  • 2.77K
  • 96
  • 259
Forum Team
Forum Team
351 Views
Message 4 of 4
Flag for a moderator

Re: Broadband upload speed close to zero

Hi @BJ36,

 

Welcome to our Community Forums and thanks for posting. 

 

I am pleased to see the issue has been resolved for you 🙂

 

Feel free to give us a shout if you have any other problems.  

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply