Hello once again, I keep using Virgin but I find things most frustrating.
Log into online account, cant get any details on upgrade packages, cant get any details sent to by online chat for consideration.
Website doesnt cover upgrade options for existing customers, also says i can get 600 package but no details of the package or costs.
Now i want to start negotiations with the boss, but how can i say upgrade to this package or another when i have no details and can not obtain the details to browse at my leisure from the virgin media team.
Please can virgin email whats available and how much it would cost and whats involved for each of the packages.
For me my frustration is upload speed , so the only way to get that on virgin is to upgrade.
So reckon the 350 package is probably adequate at 36 up/ the 500 package seems a waste. the 1 gig package says its in our area but unavailable and cant get straight answers from anyone, or anything in black and white which leaves me potentially exposed we said x when in fact they said Z.
I have a finite time period to get the details and upgrade negotiated with the wife aka the boss.
Please help