I've had problems with my internet connection for 2years now which I've managed by restarting, getting by with hotspotting on my phone etc. But not I'm unable to maintain a conversation with someone on a zoom call for >5mins before the connection fails. I pay for the fastest fibre package possible, have followed every tutorial available, have the most up to date hub, the hub is <10m from my laptop, I've checked for blackspots and there aren't any. I've called, rebooted etc innumerable times and the situation is only getting worse.
I'd like a resolution to this ASAP or I will leave virgin media and not return.
if someone in the forum can help, that would be amazing, but I'm really hoping virgin media can resolve this ASAP
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?