Virgin Media Community

[Dom3004]

Hi all,

just wondering if anyone has issues with virgin throttling their speed. It seems to happen to me every month around the same time. I have virgin 350mbps and for 2 solid weeks I get those speeds with a speedtest, when it gets to a certain date which was today it seems to get reduced to about 180-200. It will be like this now until my bill is generated in 2 weeks time then it will be back to 350.

[carl_pearce]

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@Dom3004 wrote:

Hi all,

just wondering if anyone has issues with virgin throttling their speed. It seems to happen to me every month around the same time. I have virgin 350mbps and for 2 solid weeks I get those speeds with a speedtest, when it gets to a certain date which was today it seems to get reduced to about 180-200. It will be like this now until my bill is generated in 2 weeks time then it will be back to 350.

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VM don't throttle.

[Dom3004]

Really so why do I get the same problem every month same dates?

[conman33158]

All info here mate👍 https://www.virginmedia.com/help/virgin-media-broadband-traffic-management-policy

[carl_pearce · Accepted solution]

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@Dom3004 wrote:

Really so why do I get the same problem every month same dates?

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No idea.

Create a BQM and post the live link.

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode. Log in, select the 'Advanced settings / Tools / Network status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

[Dom3004]

Why do you want me to send the up down logs? I was simply asking a question because I know that’s what is happening. It is the same dates every month when my bill gets generated in 2 weeks  time it will go back to full speed. This is the third month It has happened?

[carl_pearce]

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@Dom3004 wrote:

Why do you want me to send the up down logs? I was simply asking a question because I know that’s what is happening. It is the same dates every month when my bill gets generated in 2 weeks  time it will go back to full speed. This is the third month It has happened?

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To check if the HUB stats and your line quality are ok.

If you don't want us to check then wait 5 - 10 days for a VM staff member to reply.

[Dom3004]

Ok I will go on my router stats I know how to get it up but how do I post the results on here? Three months ago I had a new line put in from the main pit and a new router.

[carl_pearce]

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@Dom3004 wrote:

Ok I will go on my router stats I know how to get it up but how do I post the results on here? Three months ago I had a new line put in from the main pit and a new router.

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Please see my previous post.

[Dom3004]

1	395000000	3.9	40	256 qam	29
2	203000000	2.7	40	256 qam	9
3	211000000	2.9	40	256 qam	10
4	219000000	3	40	256 qam	11
5	227000000	3	40	256 qam	12
6	235000000	3	40	256 qam	13
7	243000000	2.7	40	256 qam	14
8	251000000	3	40	256 qam	15
9	259000000	2.7	40	256 qam	16
10	267000000	3.2	40	256 qam	17
11	275000000	3.2	40	256 qam	18
12	283000000	3.4	40	256 qam	19
13	291000000	3.5	40	256 qam	20
14	299000000	3.2	40	256 qam	21
15	307000000	3.5	40	256 qam	22
16	315000000	3.4	40	256 qam	23
17	323000000	3.7	40	256 qam	24
18	363000000	3.7	40	256 qam	25
19	371000000	3.9	40	256 qam	26
20	379000000	3.7	40	256 qam	27
21	387000000	3.7	40	256 qam	28
22	403000000	3.7	40	256 qam	30
23	411000000	3.9	40	256 qam	31
24	419000000	3.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	7	0
2	Locked	40.9	10	0
3	Locked	40.3	6	0
4	Locked	40.9	6	0
5	Locked	40.9	6	0
6	Locked	40.9	6	0
7	Locked	40.9	4	0
8	Locked	40.9	11	0
9	Locked	40.3	0	0
10	Locked	40.9	13	0
11	Locked	40.3	5	0
12	Locked	40.3	12	0
13	Locked	40.3	9	0
14	Locked	40.3	7	0
15	Locked	40.9	7	0
16	Locked	40.3	5	0
17	Locked	40.9	2	0
18	Locked	40.3	0	0
19	Locked	40.3	3	0
20	Locked	40.3	5	0
21	Locked	40.3	6	0
22	Locked	40.3	7	0
23	Locked	40.9	11	0
24	Locked	40.3	10	0