I joined Virgin Broadband in Dec 2020 and have only received above the 56mb I signed up that first week. And more recently a few weeks back when I managed to speak with someone who ramped up the speed to over 70mbs. Now its back to normal, desparately slow speeds. The app can't even find my router. I am reluctant to call as I have a life and last time I was hours on the phone. I wish to leave as I am not putting up with another year of poor service and not getting what I am contractually entitled.
You shouldn't have put up with it - normally VM speeds are consistent, and about 10% above the headline offer. So my 200 Mbps line is always capable of 218-221 Mbps all day, every day, and that's what you should be getting.
Of course, you'll get slower speeds on some situations with wifi, so as a start, how are you measuring those speeds - test site, device, connected to hub by wireless or cable?
And if you're feeling adventurous, you could connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Don't worry, there's nothing you can mess up by doing that!
Then we can check for any obvious problems with power, noise or error counts.
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