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mu123
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Broadband speeds less than what I am paying for

Hi,

For the past few weeks I've been experiencing some slow speeds to do basic things. I get slow connections via Ethernet and slow connections and disconnections with my Wi-Fi. I have restarted the router which has made no difference for me too. This is getting annoying now as I am subscribed for 100mb broadband speed package but I'm receiving far less than that.

Downstream bonded channels

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
1259000000-1.938256 qam16
2251000000-1.940256 qam15
3267000000-1.540256 qam17
4275000000-1.740256 qam18
5283000000-1.740256 qam19
6291000000-1.740256 qam20
7299000000-1.740256 qam21
8307000000-2.238256 qam22
9315000000-2.738256 qam23
10323000000-2.740256 qam24
11331000000-2.440256 qam25
12339000000-240256 qam26
13347000000-1.938256 qam27
14355000000-1.940256 qam28
15363000000-240256 qam29
16371000000-240256 qam30
17379000000-1.738256 qam31
18387000000-1.740256 qam32
19395000000-1.540256 qam33
20403000000-1.440256 qam34
21411000000-140256 qam35
22419000000-0.740256 qam36
23427000000-0.540256 qam37
24435000000-0.540256 qam38

 

Downstream bonded channels

ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
1Locked38.9230169
2Locked40.3168687
3Locked40.32214102
4Locked40.3260175
5Locked40.32917114
6Locked40.3373299
7Locked40.34378251
8Locked38.95243127
9Locked38.9665993
10Locked40.37576121
11Locked40.38758159
12Locked40.39964222
13Locked38.911104152
14Locked40.313306127
15Locked40.318131202
16Locked40.320869106
17Locked38.924450236
18Locked40.920411216
19Locked40.327604125
20Locked40.33084399
21Locked40.93299687
22Locked40.336206129
23Locked40.337540228
24Locked40.346527182

 

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mu123
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Re: Broadband speeds less than what I am paying for

Upstream bonded channels

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
15370000542.3512064 qam2
26030000042.5512064 qam1
34620002942512064 qam3
43939959542.3512032 qam4

 

Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1ATDMA0050
2ATDMA0040
3ATDMA0020
4ATDMA0040
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mu123
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Re: Broadband speeds less than what I am paying for

Network Log

TimePriorityDescription
12/05/2021 16:38:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2021 11:51:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 13:52:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2021 01:31:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2021 14:59:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2021 14:23:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2021 01:52:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:47:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 13:52:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 13:51:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 03:05:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 17:03:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2021 23:38:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 06:24:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2021 11:38:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 00:08:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 23:08:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/04/2021 09:24:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2021 10:38:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2021 22:50:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Ayisha_B
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Message 4 of 6
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Re: Broadband speeds less than what I am paying for

Hi @mu123,

 

Welcome back to our Community Forums and thanks for posting. 

 

I am sorry to hear you have been experiencing issues with broadband speeds. 

 

I have taken a look at your account and everything is in green. There is no area outage that is currently impacted you and all your power levels are within expected range. 

 

I do note that it has been 17 days since you last rebooted your hub though. We recommend a frequent reboot which will allow your connection to refresh and your devices to hop on to the least congested channel. 

 

Are you able to do this now and let us know how you get on?

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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mu123
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Re: Broadband speeds less than what I am paying for

Hi .@Ayisha_B,

I restarted the hub just as you asked on Saturday and it was at its expected speeds till it dropped back down again after two or three hours or so. As of now, speeds have drastically dropped again than what I am expecting...

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Laurie_C
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Re: Broadband speeds less than what I am paying for

Hi mu123,

 

Thanks for getting back to us. I'm sorry that resetting the Hub hasn't resolved your issue.

 

Could you please confirm how you are running this speed test (i.e. using a wired or a wireless connection)? If possible, could you please attach a screenshot of your most recent speed test?

 

Kind regards,

Laurie

Laurie_C
Forum Team
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