Yes it is wireless, wired is no good for me hence I went for the m500 in the hope that it would help with wireless. My point is that the strength of signal from the hub wirelessly is rubbish and I would like to check it’s not the hub that is at fault but they won’t even entertain trying that 😡
Upgrading your package does not change the capabilities of your wireless clients or improve your wireless environment, so will not improve wireless speeds.
You will first to check that the VM connection coming into the Hub by testing with a gigabit enabled PC directly connected to the Hub by CAT 5E or better Ethernet cable.
Once the internet connection has been proved, then you can start diagnosing the wireless side. Wireless signals can be adversely affected by a multitude of external factors like Range, Interference, Obstacles, etc. etc. a faulty Hub is at the bottom of the list. How were you testing the wireless signal strength? Were you using a scanner like InSSIDer or WiFi Analyser?
I have had to run a cat 5e cable round house which I didn’t want to do. Surely if the wireless signal keeps dropping out in the same room as the hub it is the hub most likely to be at fault so why not eliminate that by replacement?
Sorry to hear that you're not getting the speeds that you'd expect from us, and I can appreciate you're keen to know what is happening.
I've taken a look at your account and I can see that there is a congestion issue is your area that is affecting your broadband. The fault reference for this is F007257535 and the estimated fix time is 11th December 2019.