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Broadband speed

Joining in

I keep having issues with broadband speed. In my contract says minimum guaranteed speed 107mbps but I never had these kind of speeds. And today all day on virgin speed test it says 17mbps. Cannot stream anything. Tried to restart it many times. Can anyone help me with this please? Thanks


Community elder

What does this site show?


372mbps. Isn't that between device and router

@TeddyWeddy wrote:

372mbps. Isn't that between device and router

Yes, well between the HUB and the VM infrastructure, and that's how the minimum speed guarantee is defined:

Normally available speed range


The ‘normally available speed range’ is the download and upload speed, measure in Mbps (Megabits per second) that you can expect your Virgin Media Hub to get at peak times (8-10pm, Monday-Sunday). This is in line with Ofcom’s Voluntary Code of Practice for Better Broadband Speed Information, which we’ve signed up to.

The data for our advertised and normally available internet speeds comes from a broadband measurement panel made up of real customers spread out across our network. Powered by SamKnows, we run millions of tests a month to understand how Virgin Media broadband speeds perform in different areas.


Things that may affect broadband speeds


The actual speed you experience can be lower than estimated. Virgin Media speeds may be affected by things we can’t control – like the use of WiFi, the device you’re using, the wiring in your building and the number of users online accessing a particular website. Also, high usage, such as during major sporting events, at peak times may cause congestion.


WiFi is guaranteed at 30Mbps, however isn't free on your subscription, unless you are on Gig1?:



The device speed of 17Mbp/s suggests being connected via Wi-Fi on the 2.4Ghz band.

Hi TeddyWeddy,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your broadband speed. 

To be able to assist further, I will need some more information. 

Can you confirm if the speed test are on a Wired or Wireless connection?

Can you confirm what device you are doing the speed on?