Virgin Media Community

[Spikeyhair881]

I upgraded to Gig 1 and my hub was upgraded rom hub3 to a hub 5.

I have to pay extra for the upgrade and I am only getting 350 to 450 mps.

I reported the issue a week ago and have been told to check speeds again after 24 hours. I have every day for a week. It is not right you take the money with the promise of 1 gig speeds then do not deliver. I am seriously cancelling my direct debits and changing to a new provider. I can get the speeds I already have cheaper elsewhere for less money. I have been with virgin since the outset.

Come on guys. Get your act together.

[Client62]

Run this Hub test to make sure the VM service is OK. It can be the device is only drawing 350 to 450 Mb/s.

Once the test begins click on Run full test

https://www.samknows.com/realspeed/

Do share the results of the test.

[Tudor]

1) Speed tests are only valid on Ethernet cables devices.

2) Never ever cancel your Direct Debit in this type of case. VM will post a default on your account and put a marker on your name with credit reference agencies. This could stay there for 6 years and makes it difficult to get credit and even a mortgage.