No it suggests something is limiting the speed to 10/100.
Usual suspects are a failing ethernet cable (I have had several). NIC card defaulted to 100 - check settings. Windows 10 has "energy efficient internet" enabled (see settings), some QoS running on the laptop, or some setting in the Orbi that is restricting speed to that device etc...
Do it this way next...
Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”https://www.virginmedia.com/help/virgin-media-hub-modem-mode
This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/
- try on 2 different browsers.
If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.