Menu
Reply
Rob1010
  • 1
  • 0
  • 0
Settling in
246 Views
Message 1 of 2
Flag for a moderator

Broadband speed

Received an email from virgin media team to say they are upgrading my broadband speed from 500 Mbps to 600 Mbps and at busy times it will not full below 318 Mbps. Would be nice just to get to this speed. Over the last month my ave speed has been 10-15 Mbps. Tried sorting with virgin team and they email to say they sorted but I get 60-70 Mbps for a day or 2 then falls back down to 10. I’m getting quite bored spending an hour on the phone for them to sort. 

0 Kudos
Reply
Anonymous
Not applicable
242 Views
Message 2 of 2
Flag for a moderator

Re: Broadband speed


@Rob1010 wrote:

Received an email from virgin media team to say they are upgrading my broadband speed from 500 Mbps to 600 Mbps and at busy times it will not full below 318 Mbps. Would be nice just to get to this speed. Over the last month my ave speed has been 10-15 Mbps. Tried sorting with virgin team and they email to say they sorted but I get 60-70 Mbps for a day or 2 then falls back down to 10. I’m getting quite bored spending an hour on the phone for them to sort. 


Have you tested over a wired connection?

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

0 Kudos
Reply