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Nickgolf1971
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Broadband speed

Hi, I am having to restart my router nearly every day due to painfully slow speeds I.e 2 or 3 mbps at times, any ideas as I cant get through to virgin media on the phone as reduced staffing 

Thanks

 

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Anonymous
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Re: Broadband speed

Try texting on 07533 051 809.

Nickgolf1971
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Re: Broadband speed

Is this the number for deaf customers or a generic txt help number

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jbrennand
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Re: Broadband speed

Generic. Responses can be slow or hit and miss though.

Or - Try calling in at 08.00 - you should get through straight away at that time.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Nickgolf1971
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Re: Broadband speed

Thanks for the replies, I've text so will see if I get a reply, if not I'll try and call at 08.00am, do you think the slow speeds is anything to do with renewing my package recently 

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Anonymous
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Re: Broadband speed


@Nickgolf1971 wrote:

Thanks for the replies, I've text so will see if I get a reply, if not I'll try and call at 08.00am, do you think the slow speeds is anything to do with renewing my package recently 


We've seen it before where a faster package has caused problems.

The last time I text (A few weeks ago) I got a reply within 24 hours.

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