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Broadband speed

My 'wired in' broadband speeds are 210/22 but using WiFi - with the router next to the PC - they are 40/11. Shouldn't they be better than this?

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Re: Broadband speed

Yes they should be better.  I would guess from the reported speed your device is connecting to the 2.4 GHz band, and using the geologically ancient 802.11g protocol.

Try going into the hub settings, giving the 2.4 and 5 GHz signals different names, then for 5 GHz increase channel width to 20/40/80, and whilst there turn off automatic optimisation.  After each change scroll to the bottom of the page and make sure you click on Apply changes.  Then reconnect the wifi devices to the newly named networks, and always use the 5 GHz if the device supports it.   See if that sorts it.

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Re: Broadband speed

Thanks very much. How do I go to my hub settings?

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Re: Broadband speed

Hi benyon24,

Open a browser and in the address bar type 192.168.0.1 

You then need to type in your network SSID name and the settings password from the sticker on the base of your router

 

EDIT - added in case needed

then navigate to the following settings so you can differentiate between the signals.

Advanced Settings > Wireless Signal > click on Disable Channel Optimization  then scroll down and  click on Apply Changes. 

Now go to Advanced Settings > Wireless > Security > Add a 5 to the 5 GHz Channel name  and click on Apply Changes.

You can leave the passwords the same as they are.  Then log out of the hub at the top of the page

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

Dave

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Re: Broadband speed

Thanks so much, Dave. It's now 68/20 - a vast improvement!

 

All the very best,

 

Neil

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Message 6 of 18
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Re: Broadband speed

That's a useful improvement, but not enough.  When it works, VM offer the full contracted speeds.  I'm on a 200 Mbps contract, and that delivers 170-220 Mbps over wifi.  If you're happy with what you've got then we can leave this, or we can do some more digging with your input and try and improve things further.  What do you want to do?

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Message 7 of 18
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Re: Broadband speed

That's very kind. The speed improvement has made my 'remote' PC much more usable but I guess it would be interesting to see how much further we could go - no urgency, of course.

 

All the very best, Neil

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Message 8 of 18
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Re: Broadband speed

OK, then I'll do this in steps.  That's slower than other approaches, but not knowing what you're comfortable with it avoids me jumping down your throat with a long series of complex looking instructions.

When you click on this link. do you get a login page, or a "Choose your language" page?

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Re: Broadband speed

Thanks for being so thoughtful! I get a login page requesting a password which I'm guessing is the eight-numeral one on the bottom of the router. Off to bed now!

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Message 10 of 18
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Re: Broadband speed

OK.  Go to that login page, but don't log in, just click that white text link "Check router status".

A window will open with five tabs.  We're interested only in the contents of the tabs titled Downstream, Upstream, Network log.  Start with the Downstream, select all of the contents of the tab (it goes a fair way down beyond what's initially visible), copy that and paste as text in a reply here.  Don't post screenshots - it's very difficult to include all the data and make them legible, and they then have to wait for moderator approval.  When you've done Downstream, repeat that for Upstream and then for Network log.  Do it in three different replies as there's a character limit on new posts here.

Then we can take a look for any indications of trouble.

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