Since upgrading to m500 broadband o have nothing but drop outs. Been a customer for 12 years and the internet gets worse. I’m lucky if we get 35mbps
Everytime the missus or kids starts carrying on I reset the router, check connections, disconnect all devices and reconnect etc and to no avail. Totally fed up now as there is no live help, 30+ mins to get in touch it’s ridiculous.
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?