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cbas
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Broadband speed

Broadband speed has been consistently average since upgrade. Measurements performed by USG from VM hub in modem mode.

You can see the upgrade to M350 by the upload tick, download has remained about the same before and after upgrade.

Speed tests are conducted on the USG every 12h, i've temporarily increased this to 1h to improve data granularity.

(Apologies for brevity, I typed out a full and comprehensive post but the forums decided not to play ball so had to re-write it and ran out of patience!)

Thanks in advance for any ideas..

2a45f04e-33d1-48a5-9ac4-6c23bdb5ff8e.jpg

Picture doesn't seem to be working.. https://ibb.co/w6BqCHq 

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cbas
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Re: Broadband speed

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
187000000
Locked
Ranged Upstream Channel (Hz)
46200058
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

118700000011.340256 qam7
21950000001140256 qam8
32030000001140256 qam9
421100000010.540256 qam10
521900000010.840256 qam11
62270000001140256 qam12
723500000010.540256 qam13
824300000010.140256 qam14
925100000010.140256 qam15
1025900000010.540256 qam16
1126700000010.840256 qam17
1227500000010.940256 qam18
1328300000011.340256 qam19
142910000001140256 qam20
1529900000011.340256 qam21
1630700000011.140256 qam22
1731500000010.840256 qam23
1832300000011.140256 qam24
193790000009.140256 qam25
203870000009.440256 qam26
213950000009.140256 qam27
224030000009.540256 qam28
23411000000940256 qam29
244190000009.140256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.91020
2Locked40.31160
3Locked40.91200
4Locked40.3890
5Locked40.3850
6Locked40.3870
7Locked40.91270
8Locked40.91140
9Locked40.91240
10Locked40.91180
11Locked40.9810
12Locked40.91263
13Locked40.9870
14Locked40.31140
15Locked40.31030
16Locked40.91000
17Locked40.91210
18Locked40.31290
19Locked40.91870
20Locked40.31210
21Locked40.31850
22Locked40.31090
23Locked40.91740
24Locked40.32830

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000583.3512064 qam3
2603000053.35512064 qam1
3537000883.35512032 qam2
4393998753.3512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

0




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cbas
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Re: Broadband speed

Primary Downstream Service Flow

SFID18178
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID18177
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

Network Log

Time Priority Description

18/06/2020 08:06:52ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2020 19:53:48ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2020 11:02:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2020 07:40:49ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2020 00:59:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2020 06:54:6ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2020 09:50:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2020 06:17:11ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2020 15:16:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2020 11:12:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2020 00:15:44ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 14:57:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2020 10:10:37ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 14:29:19ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2020 12:03:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 14:18:4ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 12:19:54ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2020 10:59:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2020 06:48:1ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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gary_dexter
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Re: Broadband speed

When did you upgrade?


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cbas
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Re: Broadband speed

Upgraded may 8th. Upload immediately settled at appropriate speed (apologies, the image didn't upload for some reason, link now attached).

Download has sat at 170Mbps-200Mbps since (Same as pre-upgrade)

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gary_dexter
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Re: Broadband speed

Testing with a CAT5e/CAT6 cable?

That being said your downstream levels are a touch on the high side. 


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cbas
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Re: Broadband speed

Yup, testing direct on the USG (router) which is connected directly to the superhub in modem mode with a cat5e cable.

Have confirmed this is running at 1Gbps so there should be no issues on that side.

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Beth_G
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Re: Broadband speed

Hi cbas,

 

Welcome to the community forums and thank you for your post.

 

As gary_dexter correctly pointed out, your downstream power levels are a little high, so I have booked you in with an engineer visit. Please find your appointment time slot via your online account. Your time slot can be rearranged from there if needed.

 

Please let me know if you need anything else from us.

 

Kind regards,

 

Beth

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