Virgin Media Community

[chrishopppi]

Hi, Anyone have any suggestions for what to do; my internet in London is being super slow. 5-15MB download, 0.08-1.5MB upload. Tried everything Virgin recommended, and their diagnostics says it's fine. Any help from experts welcome. Thanks

[Anonymous]

Those are retro speeds. 

Check for local issues on 0800 561 0061 and ensure that all cables and connections are tight and secure and not kinked or damaged. 

If still an issue we can look at your hub stats. 

[chrishopppi]

Hi, thanks for the reply. All cables seem to be connected properly, and not kinked. The number said no issues locally. 

What do you recommend with the hub please? Feeling increasingly like I'll need a VM callout at this rate; work is impossible!

Thanks

[Anonymous]

Use your browser to navigate to 192.168.0.1 (Modem Mode users will need to go to 192.168.100.1)

Superhub and Superhub 2/AC will find “Router Status” in the right hand corner. Click this to access your hub stats. Hub 3 users will find “Check Router Status” below the log in screen to access this information.

Copy and paste your Downstream, Upstream and Network log into your post and we’ll have a look. 

[chrishopppi]

Hi, I can't see the option to check status. I've run diagnostics, and it came up with this. Also I've included a screenshot of my options - unsure what I need to navigate to. Thanks

[Anonymous]

Try Advanced Settings, Tools, Network Status. 

[chrishopppi]

Ahh, I see it. Thanks. See below.

[Anonymous]

Might be better to copy and paste 

[chrishopppi]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	234750000	-0.7	36	256 qam	13
2	138750000	5.5	36	256 qam	1
3	146750000	5.1	36	256 qam	2
4	154750000	4.4	36	256 qam	3
5	162750000	3.2	36	256 qam	4
6	170750000	3.5	36	256 qam	5
7	178750000	4.1	36	256 qam	6
8	186750000	4.5	37	256 qam	7
9	194750000	3.7	37	256 qam	8
10	202750000	3.2	37	256 qam	9
11	210750000	2.7	37	256 qam	10
12	218750000	0	36	256 qam	11
13	226750000	-0.2	36	256 qam	12
14	242750000	-1.2	36	256 qam	14
15	250750000	0	37	256 qam	15
16	258750000	-1	36	256 qam	16
17	266750000	-0.7	36	256 qam	17
18	274750000	0.2	37	256 qam	18
19	282750000	0	37	256 qam	19
20	290750000	-0.2	37	256 qam	20
21	298750000	-0.9	37	256 qam	21
22	306750000	-1.9	36	256 qam	22
23	314750000	-1.5	37	256 qam	23
24	322750000	-1	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	59	0
2	Locked	36.6	21	0
3	Locked	36.3	30	0
4	Locked	36.6	25	0
5	Locked	36.3	27	0
6	Locked	36.3	14	0
7	Locked	36.3	7	0
8	Locked	37.3	4	0
9	Locked	37.3	8	0
10	Locked	37.3	8	0
11	Locked	37.3	14	0
12	Locked	36.3	29	0
13	Locked	36.3	48	0
14	Locked	36.3	71	0
15	Locked	37.3	25	0
16	Locked	36.6	50	0
17	Locked	36.6	33	0
18	Locked	37.6	10	0
19	Locked	37.3	22	0
20	Locked	37.3	35	0
21	Locked	37.3	61	0
22	Locked	36.6	66	0
23	Locked	37.6	81	0
24	Locked	37.3	39	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	38.5	5120	64 qam	8
2	39400000	39.8	5120	64 qam	9
3	53700000	39.3	5120	64 qam	7
4	60300000	41.8	5120	64 qam	6

[chrishopppi]

Network Log

Time Priority Description

21/06/2022 11:03:0	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2022 00:04:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2022 15:12:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2022 19:23:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2022 02:16:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2022 11:59:54	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2022 03:30:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2022 20:10:49	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2022 19:26:9	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2022 19:14:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2022 10:02:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2022 11:34:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 19:04:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 15:13:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 09:04:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2022 22:02:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2022 15:23:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2022 13:50:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 09:04:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2022 23:40:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;